Joules

Hi Elizabeth Thank you so much for your thoughtful review and for being such a fan of our Esme dress. We're delighted to hear how much you loved last year's blue and white floral stripe design, and it's wonderful to know it became such a favourite in your wardrobe. We're sorry to hear this year's colour options didn't meet your expectations. We really appreciate your comments about the brighter summer shades, and we'll be sure to pass your feedback on to our design team as customer feedback like yours is invaluable when planning future collections. Unfortunately, we're unable to check for individual items that may no longer be in stock, so we can't confirm whether last year's blue and white floral version is available anywhere. We're sorry we can't be of more help on that occasion. Thank you again for taking the time to share your feedback, and we hope you'll find another Esme dress to add to your collection in the future. The Joules Team

Hi Geoffey Thank you for your feedback. We're really pleased to hear you like our products, and we completely understand how frustrating it can be when an item you're looking for is out of stock. At the moment, we don't offer a pre-order service or stock notification system. We appreciate your suggestion, though, and we'll certainly take it on board as we continue to improve our customer experience. Thank you again for taking the time to share your thoughts, and we hope you'll find the item you're looking for back in stock soon. The Joules Team

Hi LGC Thank you for taking the time to share your feedback. We’re really pleased to hear that Jody was able to help you get back into your account and resolve the issue. It’s great to know you’re now up and running again. The Joules Team

Hi Amy Thank you for taking the time to share your feedback and for your honest review. We’re really sorry to hear about the stock issues you’ve experienced on more than one occasion when ordering from us we completely understand how frustrating this must have been, especially when you’re shopping for a special occasion like Father’s Day. That said, we’re really pleased to hear that Jody was able to step in and support you so positively. She sounds like she went above and beyond to help resolve the situation, and we absolutely agree that this is the level of care we strive for across our team. We’ll make sure your kind words and recognition are passed on to her and her manager. We’re also sorry that the wider experience with availability hasn’t been as it should be. Feedback like yours is really important and will be shared with our warehouse and stock teams as we continue working to improve our service. Thank you again for your patience and for highlighting Jody’s support it really means a lot. Thes Joules Team

Hi Daniel Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that Michelle was able to help resolve the issue with your raincoat quickly and efficiently. We’ll be sure to pass your kind words on to Michelle she’ll be thrilled to know that her support made such a positive difference. She is a real credit to the team, and we’re lucky to have her. The Joules Team

Hi Toni Thank you so much for your lovely feedback. We’re delighted to hear you love the quality of Joules clothing and that you’ve had a great experience with our after sales service. We’ll be sure to pass your kind words on to Jody as well they’ll be thrilled to hear it. The Joules Team

Hi Kelli Thank you for taking the time to share your experience. We’re so pleased to hear your Khaki Hove jacket was just what you were looking for and that your click & collect order went smoothly. It’s great to know you found the service amazing throughout and are happy with your purchase. We can’t wait to welcome you back for your autumn jumper shopping soon! The Joules Team

Hi Michael Thank you so much for your lovely feedback. We’re delighted to hear you’re enjoying your Joules pieces and that our customer service has been first class for you. It’s wonderful to know you’ve built up such a great collection with over 20 items including polos, casual shirts, shorts, and a fleece you love ❤️ We really appreciate your continued support and look forward to helping you add more favourites to your wardrobe in the future. The Joules Team

Hi Heidi Thank you for sharing your experience. We’re really sorry to hear about the delivery delay, but we’re so pleased Jody was able to assist you quickly and in such a friendly and efficient manner. It’s great to know your call was answered promptly and that your refund was processed without delay. We’ll be sure to pass your kind feedback on to Jody. The Joules Team

Hi Karen Thank you for taking the time to share your feedback. We’re really pleased to hear you found the service friendly and helpful, and that everything was explained clearly. There’s absolutely no need to feel that way about your query we’re always here to help, whatever the question, and we’re glad you felt supported throughout. The Joules Team

Hi Anne- Marie Thank you for your kind feedback. We’re so pleased to hear the advisor was polite, helpful, and able to answer your query professionally. We’ll make sure your thanks are passed on to Jodie she’ll be really pleased to hear it. We appreciate you taking the time to share your experience and hope we can help again in the future. The Joules Team

Hi Thank you so much for your wonderful feedback. We’re delighted to hear that Jody was able to assist you so effectively and that she made such a positive impression. It’s great to know she was courteous, knowledgeable, and went the extra mile to help resolve your issue with helpful suggestions. We’ll be sure to share your kind words with her she’ll be absolutely thrilled. We really appreciate you taking the time to leave this review. The Joules Team

Hi Paul Thank you for your feedback. We’re really pleased to hear the issue with your return was resolved quickly and that Jody was able to sort everything out for you in just a few minutes. It’s great to know you were happy with the customer service, and we really appreciate you taking the time to share your experience. The Joules Team

Hi Chloe Thank you for taking the time to share your experience. We're sorry that one of the items in your order wasn't correct, but we're delighted to hear that Jody was able to quickly arrange a replacement and return for you. It's especially wonderful to know that Jody remained patient, reassuring, and attentive throughout the chat, even when your internet connection was dropping out. We'll be sure to pass on your kind feedback to Jody, who will be thrilled to hear they made a positive difference to your day. The Joules Team

Hi Thao Thank you for your wonderful review!! We're delighted to hear that you received excellent customer service from Claire and Bernadette. We'll be sure to pass on your kind feedback to them, as they will be thrilled to know they made such a positive impression. The Joules Team

Hi Christine Thank you so much for your wonderful review. We're delighted to hear that you received excellent customer service and that the team member you spoke with was both professional and friendly. It's great to know that you were satisfied with the outcome of your query. The Joules Team

Hi We're sorry that you experienced an issue with a faulty item, but we're pleased to hear that Jody was able to resolve the matter swiftly for you. We'll be sure to pass on your kind feedback. The Joules Team

Hi Veronica Thank you so much for taking the time to leave us a review! We know how anxious a wait for a delayed order can be, so we're absolutely delighted to hear that Carl was able to put your mind at ease. It's great to know he got that tracking link over to you quickly so you could watch it all the way to your door. I will be sure to pass your kind words on to Carl he'll be thrilled! The Joules Team

Hi Mr Lea Thank you so much for taking the time to share your experience! We are absolutely thrilled to hear that Michelle was able to resolve your query so quickly and professionally. We pride ourselves on delivering excellent service, and feedback like yours truly makes our day. I’ll be sure to pass your kind words along to Michelle she will be delighted to know she made such a positive impression! Then Joules Team

Hi Sally Thank you so much for your kind review! We’re delighted to hear Jody was friendly, professional, and helpful throughout your experience. We’ll be sure to pass on your lovely feedback 🙂 The Joules Team