Joules 是一个英国高端生活方式品牌。该公司设计和销售 Joules 品牌服装、鞋履、配饰和家居用品，采用多渠道经营模式，涵盖零售（门店和电商）、批发，以及乡村展会、活动等小型渠道和授权业务。Joules 由 Tom Joule 于1989年创立，他发现了彩色乡村服饰市场的空白。该公司目前*在英国和爱尔兰拥有100家门店，同时拥有成熟的电商平台和快速增长的国际业务。Joules 也是英国主要零售商如 John Lewis 和 Next 的畅销批发品牌，2015年荣获《Drapers》杂志颁发的「3000万至1亿英镑营业额类别年度时尚零售企业」奖。
以上内容由商家自行提供，未经平台核实。Joules（www.joules.com）在 OK.one 的综合评分为 4.7 分（满分 5 分），基于本站收录的 198 条用户评价，属于购物与时尚分类，口碑优秀。好评高度一致，94% 的评价为 4 星及以上；商家回复了 100% 的差评；评价主要围绕客户服务、产品。数据最后更新于 2026-08-27。
看了379条评论，评论者 overwhelmingly 对这家公司体验很好，经常提到他们很享受在线上和店内购物的体验。顾客经常称赞员工乐于助人、客服团队高效，以惊人的速度和细心解决问题。消费者还提到订单和配送通常处理得很顺利，让他们对购买完全满意。 不过，一些顾客也提到偶尔出现配送延迟或包裹丢失，需要额外努力才能解决。少数评论者遇到了一些小问题，比如产品质量出乎意料或尺码不一致，没有完全达到他们的期望。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Renee 绝对是一位明星，她以乐于助人且专业的方式处理了我的问题。谢谢
Hi Chrissie, Thank you for your lovely feedback! We’re so pleased to hear that Renee was able to help in such a professional and supportive way. We’ll be sure to pass on your kind words, she’ll really appreciate it! The Joules Team.
Joules 的客户服务很棒。我第二次和乔迪交谈。她很快就解决了我的问题，并富有同理心，并花时间理解问题并承担起责任。杰出的。 然而，埃夫里的问题仍未解决，可以通过使用其他人来避免。
Hi Andrew, Thank you for your kind words about our customer service team, we’re so pleased to hear that Jody was able to resolve your issue quickly and with care. We’ll be sure to pass on your feedback to her. We’re sorry your issue with Evri remains unresolved, we understand how frustrating this can be, and we’ll be sure to feed this back. The Joules Team.
刚刚在美国为我的儿子和妻子买了 2 条浴巾，因为他们喜欢我的海军蓝和金色蜜蜂浴巾。他们来得很及时而且很棒。这么好的品质，我喜欢它们！我的毛巾已经用了 3 年了，但看起来仍然像新的一样。非常高兴！焦耳干得好！ 10/10！
Hi Dee, Thank you for such a lovely review! We’re delighted to hear you’re so pleased with the quality of your towels and that they arrived quickly. It’s wonderful to know they’re still looking as good as new after 3 years, that’s exactly what we aim for. We really appreciate your support. The Joules Team.
我周一去彭里斯的 Centerparcs 时刚刚与一个名叫乔迪的女孩进行了实时聊天，他们那里有一家 Joules 商店。她好心地帮我检查了一件要在那里购买的商品，因为现在订购有点晚了，因为我想试穿一下。乔迪非常专业，我很高兴能在假期购买我的物品。
Hello, Thank you for your lovely review! We’re so pleased to hear that Jody was able to help and check availability for you ahead of your trip. It’s great to know you’ll be able to pick up your item while you’re at Center Parcs, we hope you have a fantastic holiday in Penrith! The Joules Team.
Evri 不幸丢失了 2 焦耳包裹，但 Jody 在创建解决方案并为我作为客户提供支持方面表现出色。非常感谢乔迪 - 你一手确保我将来一定会在焦耳购物。
Hi Emma, Thank you for sharing your experience with us. We’re really sorry to hear that your parcels were lost, that’s certainly not the experience we want for our customers. That said, we’re absolutely delighted to hear that Jody was able to step in and support you so effectively. It’s wonderful to know she provided a solution and turned things around for you. We’ll be sure to pass on your kind words. The Joules Team.
谢谢乔迪用一件超大号毛衣解决了我的困境。您在发送我的电子邮件后 10 秒就给我打电话。我们非常友好，听取了我的疑问并在几分钟内解决了问题。 谢谢乔迪。
Hi Francoise, Thank you so much for taking the time to share your experience with us! We’re delighted to hear that Jodi was able to step in so quickly and resolve your issue with the oversized jumper. We’ll be sure to pass along your kind words! The Joules Team.
我的订单在运输途中丢失了问题。我今天打电话给客户服务并与乔迪交谈，他非常乐于助人且高效。乔迪处理了一个新订单，并免费送货到我的家庭住址。谢谢乔迪今天的帮助！
Hi Janine Thank you for your kind feedback! We’re sorry to hear there was an issue with your order going missing in transit, but we’re really pleased that Jody was able to assist you so promptly and efficiently. We’ll be sure to pass on your thanks! The Joules Team
乔迪今天太棒了。尽管埃夫里发了一封电子邮件说已经送达，但我从焦耳寄来的包裹却没有送达。我检查了门铃——什么也没送来——我检查了隔壁的两边，但没有高兴。 我拨打了焦耳号码，乔迪能够检查它可能已交付到哪里，然后她免费重新订购了我的订单并退还了邮费。她非常有能力，很有组织性，让我放心了。非常感谢乔迪。
Hi Lindsay, Thank you so much for taking the time to share your experience. We’re really sorry to hear about the delivery issue, but we’re delighted that Jody was able to step in and resolve things so quickly for you. She’ll be thrilled to hear your kind words! The Joules Team.
多年来我一直是 Joules 的粉丝，今天证实了原因 - 在快递未能交付我的订单后，我打电话给客户服务，令人惊叹的 Jody 迅速以最友好和理解的方式解决了问题。 10/10 - 谢谢乔迪和焦耳！
Hi Emma Thank you so much for your wonderful review! We’re thrilled to hear that Jody could help and turn a tricky situation into a positive experience. We’ll make sure she sees your kind words they’ll mean a lot. The Joules Team
5* 给乔迪，他解决了我的问题。她重新订购了我的物品，我在两天内就收到了它们。她非常乐于助人。谢谢。
Hi Cathy Thank you so much for your kind words! We’re thrilled to hear that Jody was able to help and that your items arrived quickly. We’ll be sure to pass on your compliments to her she’ll be delighted to know she made a difference. The Joules Team
处理我的问题的顾问乔迪非常有礼貌和高效，我的问题很快就得到了解决。优秀的客户服务。
Hi Pam Thank you for your wonderful feedback! We’re so pleased to hear that Jody was able to assist you promptly and efficiently. Her polite and professional approach is exactly what we aim to deliver, and it’s great to know your issue was resolved so quickly. We’ll be sure to share your kind comments with her she’ll be delighted to hear them. The Joules Team
我发现该公司在订购和交付过程中非常高效，但我真的想提一下一位名叫乔迪的女士的能力。我打电话给公司询问我退回的衣服的退款。她不仅非常乐于助人，而且非常耐心和愉快，并且愿意付出额外的努力来解决我的问题。出色的结果和客户服务。谢谢。迷迭香
Hi Rosemary Thank you so much for your kind feedback! We’re delighted to hear that you found our ordering and delivery process efficient, and even more pleased to know that Jody made such a positive impression. She truly embodies the level of care and dedication we strive to provide to every customer. Your recognition of her patience, helpfulness, and willingness to go the extra mile means a great deal to us, and we’ll be sure to pass along your lovely comments to her. The Joules Team
乔迪高效、专业，出色地处理了我的问题。她彻底扭转了一段消极的经历，因此我会再次在焦耳购物。谢谢乔迪。
Hi Mia, Thank you for taking the time to share this lovely feedback! We’re so pleased to hear that Jodi was able to turn your experience around and provide such efficient, professional support. I’ll make sure your kind words are passed on to her, she’ll be thrilled to hear them. We look forward to welcoming you back to shop with Joules again soon! The Joules Team.
员工为我做的还不够， 确实非常乐于助人的女士， 电话里的态度非常好。 非常感谢。
Hi Sandra, Thank you for your kind feedback! We’re so pleased to hear that you had a positive experience with our customer service team. It’s great to know that the colleague you spoke to was so helpful and made you feel well looked after. The Joules Team.
购买时遇到问题，但已解决，并为我提供了一张代金券以弥补由此带来的不便。感谢乔迪的所有帮助
Hi Julia, Thank you so much for your kind words! We’re really glad to hear that your issue was resolved and that you were happy with the outcome. We'll be sure to pass your thanks on to Jody, she’ll be delighted to know she made a difference. The Joules Team.
4 月 3 日星期五，我们去了特伦特姆花园 (Trentham Gardens) 的 Joules，助理 Liz 和 Elsa 非常乐于助人，他们彬彬有礼、彬彬有礼、专业，而且性格都很可爱。 因为这两位可爱的女士，在商店购物很愉快。 谢谢
Hi Chris, 非常感谢您的精彩反馈！ 我们很高兴得知您在我们的 Trentham Gardens 门店有如此愉快的体验。Liz 和 Elsa 会非常高兴得知她们的乐于助人、专业素养和友好态度让您的访问如此愉快。我们希望很快能再次欢迎您！ Joules 团队。
如果有人接电话，知道客户服务的含义，那会有多大的不同。谢谢米歇尔的帮助。
Hi John Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Michelle was able to provide the level of support and care you deserve. She’ll be truly pleased to know her helpful approach made such a positive difference to your experience. The Joules Team
我打电话给焦耳并与朱迪交谈，因为我没有收到我的订单已准备好领取的通知。朱迪检查了系统并为我重新订购了该商品。第二天，它就可以从我当地的 Next 商店取货了。一位非常乐于助人的年轻女士提供了令人难以置信的服务。
嗨 Julia， 很高兴听到您对 Jodie 的积极体验。知道她能迅速解决问题真是太好了。我们一定会把您可爱的反馈转达给她，她会非常开心的。 Joules 团队
米歇尔非常乐于助人，友善，彬彬有礼且高效。她耐心地倾听我的问题并为我找到解决方案。
嗨 Amanda， 非常感谢您的美好反馈！ 很高兴听到您对 Michelle 的积极体验。她始终以提供有帮助、友善且高效的服务为荣，知道她能解决您的问题真是太好了。我们一定会把您的美言转达给她。 Joules 团队
我收到了尺寸错误的外套。标签上写着订购的商品，但外套的尺码不同。 我在“聊天”中与米歇尔交谈，她安排寄一件替换外套，并在第二天收集错误的外套。 我知道出了问题，它是如何纠正的......米歇尔为我整理了一切:-)仍然是一个快乐的顾客......
您好， 感谢您分享您的体验！很高兴 Michelle 能迅速解决您外套的错发问题。我们一定会把您的美言转达给 Michelle！ Joules 团队
共 198 条符合条件的评价
FatFace
White Stuff
Crew Clothing
The Pearl Source
Seasalt Cornwall
Helloice
Curvlife
Halara