I book a flight from flight guru with…
I book a flight from flight guru with the manager alan,to jamaica for the 5th of January to Bury my grandmother and was meant to leave on the 15th to go to miami to visit my Terminally ill mom and I should leave on the 19th of January to back to London. On the 14 I went to book in and realise my booking has change. I am not able to visit my mom and it will only be a transit through miami to London on the 19th. Alan has been very unprofessional and I have been having issue with the booking from day one at one point I called Alan so much that he was refusing to take my calls. I am struggling with ptsd and anxiety with psychotic features and also fluid on my brain, I did not have any plans to be in jamaica after the 15th so now I am broke and my health is deterioration plus I have a 3 year old child. Flight guru dont understand the detriment of what they have done to me and my family. I have use them before and had no problem and I even recommend them to a few people but after how I have been treated I dont think nobody should use this agency.