Better than working with the manufacturer
I had ordered a part from Dyson based on what their website recommended. I waited three weeks for a part to arrive from New York (I live in Atlanta - I could have walked to New York in three weeks) and Dyson sent the wrong part. Calls to their customer service have gone unanswered. Vacuum Direct not only sent the correct part, they got it to me in less than a week. Funny how the actual manufacturer couldn't do that. Vacuum Direct has my business from now on.