Avoid using SpotHero, save yourself the headache.
as per usual, I book my spot, I get to the parking lot 2 minutes early, and Voila! the reader at the parking lot states that I have an invalid reservation. Spot Hero's recommendation? Press the button and wait for an attendant. Which, under normal conditions, is an acceptable response. However, at 5am, there is no attendant there. What IS there, is only a line of people behind me trying to get into the garage. Contacting customer support only leads to them asking you to provide enough documentation to rival a NASA SOP on how to land on the moon. It is 2026, and their system can't figure out that sometimes people get to their destinations slightly early. I don't know what I hate more, the app, the customer service, or the fact that I keep tricking myself that maybe today is the day that SpotHero doesn't absolutely suck and waste my money.