Do not refund $$
Cancelled item and they are not issuing a refund. They could not deliver in time for Christmas so I cancelled. Paid through PayPal which shows full amount for 2 items paid. Also shows the full amount taken from my bank account. Crate & Barrel are saying they only received payment for 1. I filed a claim through PayPal with pictures of supporting documents. It has now been 7 business days, no reply, no refund issued. Not good business.