I want to retract my previous positive review
I previously wrote a positive review, but recently, I had had multiple attempts to generate reports abort without providing me access to the information I need. It also irritates me that with my sometimes doing multiple searches in a single session, I am obliged to "verify" myself without my ever having logged out of my account, and my multiple complaints about the latter are ignored by what strikes me as a scripted response even with different individuals allegedly signing as the sender.