I purchased one background check report for $27.49 in March and received and downloaded the report I intended to purchase. Months later, I discovered that additional recurring charges had been made.
After contacting Instant Checkmate, two of the recurring charges were refunded, but the company declined to refund the remaining two charges totaling $54.98, citing a two-month refund policy.
I also raised concerns about how the subscription information was presented. The purchase communication I received told me my report was ready and provided a link to access it, which I did. During this dispute, while reviewing my original emails, I discovered a separate email sent about 20 minutes later that again said my report was ready but also contained recurring-subscription information. I had not read that second email at the time because I had already downloaded the report I purchased and considered my transaction complete.
A supervisor told me I could escalate my remaining refund request, which I did on August 18. After receiving no confirmation that the matter had been escalated and no substantive response, I followed up again on August 25 and am awaiting a response.
I am disappointed with both the recurring charges and the handling of my refund request. I am still seeking reimbursement of the remaining $54.98 and a substantive response to my escalation.
InstaCheckMate 就是个骗局，纯浪费时间！我在另一个网站上付钱买了份报告，说我在 Palo Verde, CA 搜索的那个人没有任何记录。我换了个城市，为同一个人又下了第二份报告。结果在等那14分钟生成报告的过程中，城市被改回了 Palo Verde。然后等了14分钟后，唯一的选项是27.49美元一个月的订阅！我觉得他们和 Truth Finder 是一伙的，因为那个网站也花了14分钟，也把城市改成了 Palo Verde。他们要价28.33美元一个月！这些网站根本没什么免费的，既浪费时间又信息错误！
Instant Checkmate 回复2026-02-19
Hi Debby,
感谢您的反馈。很抱歉听到您的体验，我们想解决您的疑虑。InstantCheckmate不提供免费服务，我们也从未声称提供免费服务——编译和维护一个全面的公共记录平台需要大量资源。我们的定价在注册过程中透明展示，让客户在继续操作前了解费用。
关于您遇到的位置问题，我们很希望能进一步调查。请致电我们的客户支持团队877-564-3003，周一至周五，上午7:00至下午4:00 PT（上午10:00至下午7:00 ET）。节假日营业时间可能有所不同，但我们致力于确保您的疑虑得到解决。
此致，
InstantCheckmate客户支持团队
UPDATED REVIEW: Initial review: Useless product. After running "searches" the reports have no/completely wrong data. Pictures that might help verify ID are nowhere to be found, despite the fact that while running the "search" it claims to be searching social media (I know of the existence of at least 10 fake profiles for the searches I ran on different mainstream social media like Facebook, Instagram, and LinkedIn that did not come up in my search). Any information needed to cross-reference a search, like an e-mail, require extra payment.
Update: After the review was published, I heard back from the company, who explained the various reasons why my searches could have been completely unsuccessful. The explanations were plausible, and the effort to reach out gets them a 2 star bump. They also refunded the cancelled membership, which was also appreciated and gets them another star.
他们是我见过做背景调查最烂的地方，上面有我这辈子从没住过的地方，还有我从来没收到过的判决，就在我家乡那地方。你们这信息从哪来的？我都跟你们说过了，你们或者政府都没法追踪我在美国的位置，我又不是罪犯，我是个守法公民。就像我之前说的，信息是错的，赶紧删掉或者屏蔽掉，等你们核实正确了再说。上面有很多错误，有时候我名字是 Andrews，现在变成了 Ellis。如果政府知道这么多，那他们也应该知道我2024年6月结婚了，那记录在哪呢？你们甚至把我背景调查里放了一些不是亲戚的人，连我朋友都没有，就是些我一起参加教会活动的人，我丈夫是 Charles Morrell，1987年结婚的，他2017年去世了。
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