Instant Checkmate

Hi Coral, Thank you for taking the time to share your experience. We understand your concerns regarding the recurring charges, your refund request, and the follow-up on your escalation. We’d like to clarify that Instant Checkmate services are membership-based and do not offer one-time report purchases. During enrollment, customers create their own account, enter their billing information, and review the membership terms before completing the purchase. Before payment information is submitted, the billing terms, including the recurring subscription details, are displayed multiple times. Customers are also required to agree to those terms before the purchase is completed. A confirmation email is sent after enrollment with the membership and billing details for reference. We can confirm that your account has been canceled, and refunds have been processed in accordance with our refund policy. We understand you are still requesting reimbursement for the remaining charges and a response to your escalation, and we appreciate you bringing this to our attention. If you have any additional questions regarding your account or refund request, our Customer Care team can be reached at 877-564-3003 from 7:00 a.m. to 4:00 p.m. Pacific Time. Sincerely, Instant Checkmate Customer Support

Hi John, Thank you for taking the time to share your feedback. We want to clarify that recurring billing terms are disclosed several times prior to purchase, and this is also confirmed in a welcome email sent at the time of sign-up. Additionally, when paying through PayPal, PayPal itself notifies users that the transaction is a recurring billing agreement. As outlined in our Terms of Use, our reports are compiled from public records and commercially available data sources, and certain information, such as military service records, may not always be available depending on what's publicly accessible for a given individual — we're not the original source of this data, so we recommend using our reports as a starting point for further research. We've reached out to you directly through Trustpilot to request additional details so we can locate your account and better assist you. If you have any further questions, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time. Sincerely, Instant Checkmate Customer Support

Hi Charlotte, Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns. We want to assure you that Instant Checkmate is not a scam. We are a legitimate public records search service. From time to time, our system automatically flags and suspends accounts showing unusual activity in order to protect both our customers and our platform. We put these precautions in place to help keep our members safe. We have reached out through Trustpilot to request additional details so that we can locate your account and better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time) and we will be happy to assist you with your refund request. Holiday hours may vary. Sincerely, Instant Checkmate Customer Support Team

Hi there, Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns. We want to clarify that Instant Checkmate does not offer its services for free. At no point does our website state that reports are free, and our pricing is transparently displayed during the registration process before any payment is submitted. The loading screen is a genuine part of our search process as our system works to locate and compile information from multiple data sources on the individual being searched. We understand this process can feel lengthy and we appreciate your feedback, which will be passed along to our product team for consideration. If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary. Sincerely, Instant Checkmate Customer Support Team

Hi Patrick, Thank you for taking the time to update your review and for giving us the opportunity to make things right! We're glad to hear the refund was processed promptly and we appreciate your understanding. Regarding military records, the availability of this information depends on whether it has been released as publicly accessible through our data sources. Detailed military service records are generally not available through public record databases, and we do not guarantee any specific information or results. We hope to have the opportunity to better serve you in the future. If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary. Sincerely, Instant Checkmate Customer Support Team

Hi Pat, Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns. Regarding accessing your report, we want to clarify that reports are not sent via email. To view your report, you would need to log into your account directly at www.instantcheckmate.com using the email address and password created during sign-up. Regarding military records, the availability of this information depends on whether it has been released as publicly accessible through our data sources. Not all military records are available in every case, which may explain why this information was not present in your report. As disclosed in our Terms of Use, we compile data from a variety of third-party data providers and publicly accessible sources, and we do not guarantee any specific information or results. We can confirm that your account has been successfully canceled and a full refund has been processed back to your original payment method. Please allow 3-5 business days, depending on your financial institution, for the refund to reflect in your account. If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary. Sincerely, Instant Checkmate Customer Support Team

Hi Seth, Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns. We want to clarify that Instant Checkmate does not advertise or claim to be a free service. At no point does our website state that reports are free. Once the search process is complete, you are directed to our registration page where all pricing and billing details are clearly presented before any payment is submitted. Regarding the loading time, this is a genuine part of our search process as our system works to locate and compile information from multiple data sources on the individual being searched. If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary. Sincerely, Instant Checkmate Customer Support Team

Hi Laura, Thank you for reaching out. We understand how deeply distressing this situation must be for you and your family, and we want to assure you that we take this matter very seriously. Please be advised that your email has already been unsubscribed from receiving marketing communications from us, so no further marketing emails should be reaching you. We have also sent 3 follow-up emails requesting additional details so that we can locate the specific report and address your concerns directly, however we have not received a response to any of them. Without this information we are unable to fully investigate and resolve this matter on our end. If you are continuing to see pop-ups on a specific device, these may be browser notifications that were previously enabled and are not directly from us. Here are the steps to disable them: On Chrome — Computer: 1. Open Chrome and click the three dots in the top right corner 2. Select "Settings" 3. Click "Privacy and Security" then "Site Settings" 4. Click "Notifications" 5. Find and remove any sites you no longer wish to receive notifications from On Chrome — Mobile: 1. Open Chrome and tap the three dots in the top right corner 2. Tap "Settings" 3. Tap "Site Settings" then "Notifications" 4. Find and remove any sites you no longer wish to receive notifications from We genuinely want to help resolve this for you and your family. Please respond to one of our previous emails or contact our Customer Care team directly at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time) so we can get this taken care of as quickly as possible. Holiday hours may vary. Sincerely, Instant Checkmate Customer Support Team

Hi Jimmy, Thank you for your feedback, and we are sorry to hear about your experience. InstantCheckmate is not a fraudulent company — we are a legitimate public records search service and take concerns like yours very seriously. It sounds like your account may have been flagged by our security system. When suspicious activity is detected, our system automatically flags and disables an account as a precautionary measure. This is not a reflection of any wrongdoing on your part, and any charge would be reversed prior to you being contacted. We apologize for any inconvenience this may have caused. We have reached out through Trustpilot to request additional details so that we can locate your account and better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary. Sincerely, InstantCheckmate Customer Support Team

Hi, Thank you for your feedback. We want to address your concerns and provide some clarity regarding our billing process. During the registration process, our website directs users to a clear and detailed page where they can explore and select a membership plan. All billing details, including automatic renewal policies, are presented in full compliance with applicable laws and are clearly stated several times before any purchase is completed. Additionally, each user is required to confirm their understanding of these terms before any payment is processed. InstantCheckmate members have the flexibility to cancel their membership at any time by logging into their account, calling our phone support, or using our online chat system. We have reached out through Trustpilot to request additional details so that we can locate your account and better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary. Sincerely, InstantCheckmate Customer Support Team

Hi, Thank you for your feedback, and we are sorry to hear about the frustration this experience caused. We want to provide some clarity on what may have occurred with your account. There are instances where our system automatically flags an account due to suspicious activity, which can result in the account being cancelled and disabled, and the charge being fully reversed. This is a security measure in place to protect our customers and is not a reflection of any wrongdoing on your part. We have reached out through Trustpilot to request additional details so that we can locate your account and better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary. Sincerely, InstantCheckmate Customer Support Team

Hi Debby, Thank you for your feedback. We're sorry to hear about your experience and want to address your concerns. InstantCheckmate does not offer its services for free, and we never claim to — compiling and maintaining a comprehensive public records platform requires significant resources. Our pricing is transparently displayed during the registration process so customers understand the costs before proceeding. Regarding the location issue you encountered, we'd love the opportunity to look into this further. Please reach out to our Customer Support team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary, but we're committed to making sure your concerns are addressed. Sincerely, InstantCheckmate Customer Support Team

Hello Tisha, We’re sorry to hear that your experience didn’t meet your expectations. Instant Checkmate is committed to providing a reliable and transparent service that simplifies access to public record information. If you feel there was a misunderstanding or if you experienced an issue with your account, we’d like the opportunity to address your concerns. Please contact our Customer Support team at 877-564-3003 or via email at [email protected], and we’ll work with you to resolve this matter promptly. Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.) Sincerely, InstantCheckmate Customer Support Team

Hi there, Thank you for taking the time to share your feedback. We strive to keep our reports as current and comprehensive as possible, but there are times when data may not be fully accurate or complete due to the nature of public records and limitations of our data sources. Due to the nature of public record information, source data is sometimes reported or entered inaccurately, processed poorly or incorrectly, and is generally not free from defect. The Background Information Services are not the source of data, nor are they a comprehensive compilation of the data. We encourage you to use our reports as a starting point for your own due diligence and recommend that any data be independently verified before relying on it. Regarding emails, if any email addresses are associated with the person's name in our available records, they would appear in the report at no additional cost. However, if you're looking to perform a reverse email search (searching by an email address to find a person), that is a different type of search service. We have requested additional details through Trustpilot to better assist you. If you'd like immediate assistance, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.) Sincerely, InstantCheckmate Customer Support Team

Thank you for sharing your feedback. We’re sorry to hear about your frustration and appreciate the opportunity to clarify how our service works. Instant Checkmate operates on a subscription-based model. In compliance with applicable laws, all billing details—including pricing, automatic renewal terms, and cancellation information—are clearly presented during sign-up, and users are required to confirm their agreement before payment information is submitted. Members may cancel their subscription at any time using one of the following methods: *Online by logging into the account and selecting the cancellation option within the account settings *By phone, either through our automated IVR system or by speaking directly with a Customer Support representative * By Live chat To better assist you, we’ve requested additional information through Trustpilot so we can locate your account and review the charges you mentioned. If you’d like immediate assistance, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.) Sincerely, Instant Checkmate Customer Support Team **UPDATED REPLY 2/9/2026** Thank you for providing the additional information. We appreciate the opportunity to review your account and clarify what occurred. After looking into this further, we confirmed that there were two separate services associated with your account. Only one subscription had been canceled previously. When you contacted us on February 4, 2026, the second subscription was also successfully canceled, and the charge associated with that billing was refunded. No additional charges will be processed going forward. We understand how frustrating this situation felt and appreciate you allowing us to address it directly. If you have any further questions or need confirmation of the cancellation, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.) Sincerely, Instant Checkmate Customer Support Team

Thank you for sharing your feedback, Laura. Instant Checkmate provides access to publicly available records from third-party sources, which may include historical information. We’d like the opportunity to better understand your concerns and clarify any questions you may have. We’ve requested your contact information through Trustpilot so we can assist you directly. You may also reach our support team at 877-564-3003 or by email at [email protected], Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (holiday hours may vary).

Dear Sonia, Thank you for your review and for sharing your concerns. We understand how upsetting it can be to see information that doesn’t appear accurate. Instant Checkmate provides reports based on publicly available records obtained from a variety of sources, including federal, state, and local government records, court documents, and other legally accessible data sources. Because these records are compiled from multiple sources, they may sometimes contain outdated, incomplete, or misattributed information—particularly in cases involving common names or similar identifiers. To better assist you and review the specific details in question, we’ve requested additional information through Trustpilot so our team can look into your report directly and address your concerns as accurately as possible. If you prefer, you can also contact our Customer Support team at 877-564-3003 or by email at [email protected]. Our team is available Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary. Sincerely, Instant Checkmate Customer Support Team

Dear RT, Thank you for sharing your feedback and bringing your concerns to our attention. We’re sorry to hear about your experience and would like the opportunity to better understand what occurred. Instant Checkmate compiles information from publicly available records and commercially available data sources. Because of the nature of public records, information may be incomplete, outdated, or not appear as expected in every case. Our services are intended to be used as a research tool and a starting point for personal reference. We’ve requested additional information through Trustpilot so we can better assist you and review your concerns in more detail. We’d appreciate the chance to look into your account directly. If you’d like to speak with our Customer Support team, please contact us at 877-564-3003. Sincerely, Instant Checkmate Customer Support Team

Dear Jules, Thank you for your review. We're sorry to hear the information you received did not meet your expectations. We work hard to ensure the accuracy and relevance of the information we provide, but we cannot guarantee it will be 100% accurate or complete. Shared names or similar identifiers can occasionally result in mismatched data. Public record information can also contain errors, as source data may be entered or reported inaccurately, processed incorrectly, or otherwise incomplete. Because of this, we always recommend independently verifying any information before relying on it. We’ve requested additional details through Trustpilot so we can better assist you and take a closer look at your experience. If you need direct support in the meantime, you can reach Instant Checkmate at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary. Sincerely, Instant Checkmate Customer Support Team **Updated Response** Dear Jules, Thank you for providing the additional information. After reviewing your account and the notes from your recent call, it appears no concerns about inaccurate information were mentioned at that time. However, we understand why you reached out through your review, and we’re happy to offer clarification. As noted previously, we do not have access to 100% accurate or fully comprehensive data. Public record information can contain inaccuracies due to how it is originally reported, entered, or maintained by the source agencies. Additionally, shared names or limited identifiers can sometimes cause unrelated information to appear in search results. Because of these inherent limitations, we always recommend independently verifying any details before relying on them. We’ve also sent a follow-up email so you can contact us directly if you have questions about how search results are generated or if you need help understanding how to refine searches for more accurate outcomes. If you’d prefer to speak with someone, our team is available at 877-564-3003, Monday through Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET); holiday hours may vary. Sincerely, Instant Checkmate Customer Support Team

Dear Shirley, Thank you for taking the time to share your experience. We’re happy to hear that you found the report accurate and helpful, and that the information you received felt worth the cost. It’s great to know the details you were looking for — including address and educational history — were exactly what you needed. If you ever need assistance or have additional questions, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary. Sincerely, Instant Checkmate Customer Support Team