Instant Checkmate is one of the leading public records search tools on the internet, providing instant access to millions of documents. Instant Checkmate’s information is generated by searching public records that include federal, state, and county databases - compiling them all into one report. Users can lookup addresses, phone numbers, social media profiles, driving records, arrest records, and more. Just enter a name and state to start your search.
Written by the business, not verified by us.
Is Instant Checkmate legit?
Instant Checkmate (instantcheckmate.com) has a 1.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Legal Services & Government and its reputation is poor. 73% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 23 of them were added in the last 12 months. Last updated 2026-09-02.
This company had very limited information on the subject and tried to bait and switch me from a single report I requested to a subscription price. They charged me, however I was able to dispute them, and I am still disputing them. Stay away!
Reply from Instant Checkmate2025-11-17
Hi John,
Thank you for taking the time to share your concerns. Your feedback is greatly appreciated, and we understand how unexpected charges can be frustrating. We want to assure you that this is not the experience we strive to provide for our members.
When you enroll in any of our services, our website guides you to a registration page where you can review available membership options and select the one that best fits your needs. In accordance with applicable laws, all billing details — including pricing and automatic renewal terms — are clearly disclosed before payment is submitted, and users are required to explicitly agree to these terms before completing registration.
To clarify, Instant Checkmate does not switch customers into different plans, nor do we offer single-report purchases. All of our products are subscription-based, and no pay-per-report option is available.
Members can cancel their membership at any time by accessing their account online, contacting our phone support team, or using our online chat system.
To better review your specific situation and assist you further, we’ve requested additional information through Trustpilot so we can locate your account and address this directly.
If you’d prefer immediate help, please reach out to our Customer Care department at 877-564-3003.
Sincerely,
Instant Checkmate Customer Support Team
Hi I just joined and they gave me bait telling person has a record and this and that amongst other tactics to get you to register but all of it wasn’t even in the report itself and isn’t even there or true for that matter as they said in the report nothing could be found!! I could have researched what they found on the internet myself, my advice don’t buy into it!
Reply from Instant Checkmate2025-11-03
We apologize for any difficulty you had in finding the information you needed. While we strive to keep our reports as current and comprehensive as possible, there are times when data may be incomplete or inaccurate due to the nature of public records and the limitations of our data sources.
Please note that during the sign-up process, Instant Checkmate does not state that a person has specific records. The system simply indicates that we are searching through various public databases to locate any available information. Because these records originate from third-party and government sources, occasional inaccuracies or missing data can occur. We always encourage users to independently verify any findings before relying on them.
If you have any questions or need assistance, please contact us at 877-564-3003, Monday through Friday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).
Sincerely,
Instant Checkmate Customer Support Team
They use sleazy sales tactics and click bait language to get you to buy their reports. You have to go through pages of loading screens all for them to deny you access unless you pay them. Don't bother
Reply from Instant Checkmate2025-11-03
Dear Skyler,
We understand your frustration and appreciate the opportunity to address your concern. Instant Checkmate does not offer its services for free, as compiling and maintaining an accessible platform for public record information requires significant resources.
Our pricing is transparently displayed during the registration process to ensure customers understand the costs before proceeding. If you have any questions or need assistance, please reach out to us at 877-564-3003 or email us at [email protected]. We’re here to help.
Sincerely,
Instant Checkmate Customer Support Team
Dear Raya,
We're sorry to hear that your experience didn’t meet your expectations. Thank you for sharing your concerns.
Instant Checkmate provides legitimate public record search services that compile information from a variety of verified sources. We understand how important trust is, and we strive to ensure clarity and transparency throughout the customer journey.
If there’s anything specific you’d like us to look into or clarify, please don’t hesitate to reach out to our Customer Support team at 877-564-3003 or via email at [email protected]. We’re here to help.
Sincerely,
Instant Checkmate Support Team
Everything I was looking for said it was unavailable. I was able to find it on other sites. This site is a terrible waste of money. I should have checked reviews before I purchased it.
Reply from Instant Checkmate2025-07-31
Hi Vickie,
Thank you for your feedback. We’re sorry to hear that the report didn’t meet your expectations and that you had difficulty locating the information you were looking for. We understand how disappointing that can be and appreciate you taking the time to share your experience.
Instant Checkmate works with trusted data providers to compile information from public records. While we strive to make our reports as accurate and comprehensive as possible, there are times when certain records may be unavailable, outdated, or limited due to the nature of public data. Additionally, similar names or identifiers can sometimes result in mismatched or incomplete results.
To help improve accuracy, we encourage using the “Refine My Search” option after an initial lookup. Entering more specific details — such as age or location — can help better isolate the correct report.
We truly value feedback from customers like you, as it helps us continue improving our service. If there’s anything we can do to assist you further, please don’t hesitate to contact us at 877-564-3003 or email [email protected]. We’re available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Instant Checkmate Support Team
The usual complaint: canceled service before expiration of trial. Was then charged $35/mo for a service I did not use.
Reply from Instant Checkmate2025-06-17
Dear Rocky,
Thank you for your review. We sincerely apologize if the billing came as a surprise—that’s certainly not the experience we aim to provide for our members.
During the registration process, users are directed to a clear and detailed page outlining all membership options. Important information such as billing terms and our automatic renewal policy is presented in compliance with applicable laws, and customers must actively agree to these terms before completing their purchase.
Instant Checkmate members can cancel at any time by logging into their account, calling us at 877-564-3003, or emailing [email protected]. If you believe the charge was made in error or would like to discuss your situation further, please don’t hesitate to reach out—we’re here to help and would be happy to take a closer look.
Sincerely,
Instant Checkmate Customer Support Team
I wish I would have checked Trustpilot first. If I could give Instant Checkmate 0 stars I would!! It's a scam! The person I was looking into has been arrested numerous times and married 5 or more times. They made it sound like, if I paid, they would provide all the documents I was searching for. One of the links provided no longer exists. It's a total scam and I will be contacting my bank to get my money back!! Run!!
UPDATE: On Saturday , June 14th, I contacted their support by email and I received an email back saying that the email address that they provided doesn't exist. Scam! Scam! Scam!
UPDATE: On Monday, June 18th, I was contacted by customer service and I was given a refund. I appreciate the refund so my review will reflect that.
Reply from Instant Checkmate2025-06-16
Dear Christine,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating it can be when results don’t meet expectations.
Instant Checkmate compiles public records from a wide range of sources, and while we strive to ensure our reports are as accurate and up to date as possible, there can be limitations. These include outdated records, broken links from third-party data sources, or individuals with similar identifying details that may affect accuracy. This is noted in our Terms of Use.
We’re also concerned to hear that you had trouble reaching us by email. Our correct and active support contact is [email protected], and you can also reach us by phone at 877-564-3003. Our Customer Support team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
We’d be happy to assist you further, help refine your search, and address any outstanding concerns.
Sincerely,
Instant Checkmate Customer Support Team
We reported into the authorities Better Business Bureau, and Attorney General intentionally leaving my data up after informed to remove
Intentionally leaving my data up, susceptible and culpable for legal action I will be reporting to the police the Attorney General and better disappear for this companies, illegal activity to continuously publishing my data after I have been told to them that it must cease and stop due to threats and concerning criminal activity. They are capable for actions and this is absolutely disgusting how this company is electric conduct business
Reply from Instant Checkmate2025-06-05
Hello Kevin,
We’re very sorry to hear about your concerns and understand how distressing this situation must be. At Instant Checkmate, we take all privacy-related matters seriously and are committed to complying with applicable laws and regulations.
We want to assist you as quickly and thoroughly as possible. To do so, we kindly ask that you contact our Customer Support team directly so we can locate your request and take appropriate action. You can reach us at 877-564-3003 or by email at [email protected]. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), excluding holidays.
Thank you again for bringing this to our attention. We hope to resolve this matter to your satisfaction as soon as possible.
Sincerely,
Instant Checkmate Customer Support Team
if I could give 0 stars I would. doesn't allow you to access the information but makes you pay & input almost all of yours. scam site.
Reply from Instant Checkmate2025-05-13
Hello Shaylin,
Thank you for your review! We value your feedback and want to ensure we address any issues you’ve encountered.
We’re sorry to hear about your frustration. Instant Checkmate is a paid subscription service that provides access to public records, which requires account creation and payment to retrieve and display the full report details. This is clearly disclosed during the signup process to ensure transparency.
We apologize for any difficulty you had in finding the information you needed. While we strive to keep our reports as current and comprehensive as possible, there are times when data may not be fully accurate or complete due to the nature of public records and limitations of our data sources. We encourage you to use our reports as a starting point for your own due diligence and hope they serve that purpose for you.
To access your account, please ensure you're logging in with the same email and password used at registration. If you're having trouble, you can click “Forgot My Password” on the login page or contact us for direct assistance.
We’ve also sent you an email with a direct link and instructions to help you access your account. If you have any additional questions or need support, please reach out to our Customer Support team at 877-564-3003 or email us at [email protected]. We’re here to help and are committed to providing you with the best possible experience. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday - Friday.
Sincerely,
Instant Checkmate Support Team
I tried using this app and it didn't work so I cancel it and they are still charging me for it every month I call and they say they will take care of it yet the keep charging me ,it's a scam I recommend that you never use this app.
Reply from Instant Checkmate2025-04-07
Thank you for taking the time to share your concerns. We’re genuinely sorry to hear about your experience, and we completely understand how upsetting it can be to feel like your cancellation request hasn’t been honored—especially after reaching out to support.
Based on our previous correspondence with you, we were able to locate your Instant Checkmate account and can confirm that it was successfully canceled. No additional charges have been made to that account since the cancellation date.
However, we did identify an active OmniWatch account, which is a separate service affiliated with Instant Checkmate. OmniWatch offers identity protection and credit monitoring services, and it operates under its own billing and customer support system.
We strongly recommend reaching out to OmniWatch directly at 877-892-8249 or by emailing [email protected]. Their team is available Monday through Friday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET) and will be happy to assist in reviewing the account and resolving any issues.
We’ve also reached out to you directly via email to continue assisting you further. If you have any additional questions or need more clarification, please feel free to reply to that message.
You’re always welcome to reach our Instant Checkmate support team at 877-564-3003 or by emailing [email protected]. We’re here to help and want to make sure you feel fully supported.
Sincerely,
Instant Checkmate Support Team
Hidden Subscriptions - No empathy for their victims
Highly disapointed with our experience. My father is an older gentleman and somehow signed up for a subscription for this without meaning to. He was simply looking for photos of one of his cousins who had recently passed away. He never received any reports but has been charged for 3 months of reports and another fee for a subscription for downloads. Another example of a company trying to slip in monthly subscription costs and in this case two of them! We called and pleaded for them to refund the charges and the agent stated this was their company policy and that they did not make allowances, they would only refund the charges from this last cycle. We asked to speak with a manager and she said again we would get the same answer. Not making it very clear that someone is signing up for a subscription is a sad and deceitful practice that has become way to common in todays world. Not making allowances or showing compassion for those who are no longer in the workforce and trying to enjoy their retirement on their set incomes really just speaks volumes. Maybe instant checkmate provides a good service for some people, I can't speak to that but their lack of compassion and lack of desire to do the right thing (or maybe they just don't know that is)....I certaintly would not want anything to do with them and will not support their business in any way.
Reply from Instant Checkmate2025-04-07
Hi Liz,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your father's experience, and we completely understand how upsetting unexpected charges can be—especially for seniors and those on a fixed income. Your concerns are valid, and we appreciate the opportunity to address them.
Instant Checkmate’s subscription model, including any optional features such as downloadable reports, is designed to be transparent. All key terms—like recurring billing details, renewal frequency, and plan options—are clearly displayed during the sign-up process in accordance with consumer protection laws. Customers are required to agree to these terms before completing a purchase, and confirmation emails are sent to outline subscription details.
That said, we never want anyone—especially older adults navigating online services—to feel confused or unsupported. We're truly sorry if your experience left you feeling this way.
We’ve attempted to locate the account based on the information in your review but were unable to do so. We have also reached out to you directly via email to request a few additional details so we can fully investigate and assist you further. We hope to hear back soon so we can help resolve this matter.
If you’d prefer to speak with someone directly, our customer care team is here to help at 877-564-3003 or by email at [email protected]. Our hours are Monday through Friday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET) (holiday hours may vary).
Thank you again for your feedback—we truly want to ensure your concerns are addressed with care.
Sincerely,
Instant Checkmate Support Team
Aucun respect des lois européennes sur la protection des données
Avis en FRANÇAIS, followed by a review in English:
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(3/29/2025: update in English only)
(4/11/2025: update to the update - these relentless spammers just won't quit. The phony reply to this review (also sent by email) is not applicable to Europeans, the email verification they demand leads you to another tracking site, and their 1-800-service is NOT AVAILABLE OUTSIDE THE U.S. - Unbeliebably horrendous level of "service". Luckily, the French data security org CNIL is already on their case.)
This data harvester pretends to let you opt out easily. That is a LIE! You can only do so for an email address, but not by name. They stole my data that were produced when buying a cell phone in the U.S. in 2007 - but I am a European citizen living in France! Shows you (a) the "accuracy" of their database, and (b) how the hack am I supposed to remember what long-since-dead email I provided 18 years ago! And now *I* should go through the trouble of calling their 1-800 number (which is NOT tollfree for me!) at THEIR business hours? What kind of crappy "customer service" is that? Their phony, prefab reply to my review is just indicative of the kind of dubious outfit Instant Checkmate is. And now they keep pushing and pushing for my full and current information. The French data protection watchdog CNIL is informed and Instant Checkmate may look forward to a hefty fine.
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Encore une entreprise américaine méprisable de collecte de données qui publie des informations personnelles en ligne sans consentement. Je n’ai jamais été intéressé par leurs services, j’ai simplement découvert en cherchant mon nom sur Google que et mon nom et mes données y figuraient sans mon consentement. Peu leur importe que la personne soit protégée par les lois européennes sur la protection des données ou non. La fonctionnalité de désinscription ou de suppression des données est délibérément obscurcie et, même en réussissant à la trouver, le lien de "confirmation" vous redirige vers UN AUTRE site de suivi. Les demandes de suppression d'un nom et des données associées sont ignorées ; on ne peut "supprimer" qu'une adresse e-mail spécifique. Des escrocs, comme tous ces collecteurs de données qui pratiquent l'arnaque et le spam.
-----------------
Another despicable American data harvesting company who is publishing personal information online without the person's consent. I never was interested in their services, I just happened to Google my name and found both my name and personal data included without my consent. They can't be bothered if the person is protected by European data privacy laws or not. The opt-out or data suppression functionality is deliberately obfuscated and even if working one's way through it, the "confirmation" link takes you through ANOTHER tracking site. Requests to delete a name and associated data are ignored, you can only "delete" a specific email address. Crooks all around, like all those scamming and spamming data harvesters.
Reply from Instant Checkmate2025-03-28
Thank you again for sharing your concerns. We understand how frustrating it can be to see your personal information appear online—especially when you're unsure where it originated. Please know that we take your privacy seriously and are committed to helping you resolve this as smoothly as possible.
After reviewing your recent email and all related correspondence, we were able to locate and remove both reports in accordance with your request. You should no longer see your information available on our site.
We suggest clearing the cache on the device you used for the search to ensure the link is removed from your device. If your information still appears after clearing the cache, please contact our support team with a screenshot and the URL of the specific details you’d like removed so we can take another look.
If you need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or email us at [email protected]. We’re available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)
We appreciate your feedback and the opportunity to assist.
I trust Trustpilot and Reviewers and try to always look before I leap. I failed to do it with Inst. Checkmate. After filling out Checkmate's form then paying, the page froze. I called for assistance but our conversation veered to being unexpectedly asked if I would make a police report based on their information. My knee-jerk response was, "I don't know." (To dissect my "I don't know" - for weeks have been indecisive if it would be worthwhile to make a police report without evidence. Today I decided rather than continue the hand-wringing, it would be more prudent to have a background check.) He interpreted my "I don't know" to mean I may or might share their report with the police, that I repeatedly denied because of a lack of factual information; that their report has nothing to do with any incident as it relates to me and the report is only to confirm (or deny) my suspicions. It was at that point my request was denied for 72 hours until after their review. (I do believe accents, coupled with the poor phone connection helped cause verbal confusion as I tried to decipher his responses.) In trying to get clarity, my last retort was,"so, if I receive your report and make a "mental determination" based on the contents of your report, it's against your terms and conditions? But that's what your business is based on."
A background check may give me the impetus to further investigate any court case(s) that may exist. Whether there's a satisfactory resolution, I cannot predict but I want to move on. To that end, I look to the Reviewers for honest and reliable recommendations.
Reply from Instant Checkmate2025-03-20
Hello Linda,
Thank you for sharing your experience. We sincerely apologize for any confusion or frustration you encountered, as that was never our intention. Our goal is always to provide a smooth and transparent experience, and we regret that this situation was not handled as clearly as it should have been.
To clarify, Instant Checkmate is a public records search service, and our reports are not intended to be used for law enforcement purposes, business-related decisions, or any purposes covered under the Fair Credit Reporting Act (FCRA). It seems that the misunderstanding arose due to the interpretation of how our reports may be used, and I sincerely regret if this was not communicated as clearly as it should have been during your call. Our intention is always to ensure compliance with our terms while also providing helpful and accurate information to our customers.
We have also canceled your account and issued a full refund. We have also reinstated your access, so if you choose to use our service again in the future, you are welcome to do so. Additionally, we have reached out to you via email to confirm this resolution and ensure all your concerns are addressed.
We truly appreciate your feedback and the opportunity to resolve this for you. If there’s anything more we can do, please don’t hesitate to reach out at 877-564-3003 or [email protected].
I was hoping to find any information on my grandfather, however, I feeling like I got scammed because I paid $37 for a report that showed NOTHING!
Reply from Instant Checkmate2025-03-06
Thank you for sharing your experience. We’re sorry to hear that the report didn’t provide the information you were hoping for. Instant Checkmate compiles public records from various sources, but availability can vary depending on the individual and the records accessible at the time of your search.
We want to ensure you get the most out of your membership. If you reach out to our support team, we’d be happy to assist you with your search, review the information with you, or help with any questions regarding your account. Please don’t hesitate to contact us at 877-564-3003 or [email protected]—we’re here to help!
Your links aren't working properly. No one answered the help line. You have my money and I don't have my report. I guess I'll cancel my subscription tomorrow. I need my copy of a death certificate asap. Very disappointed. After searching the site for Help I came upon the comments page. I wish I would have seen this before spending my money. I am getting text from these people but no one has told me that after requesting a full refund, they will return my money. Beware of this site!
Reply from Instant Checkmate2025-02-05
Hello Pat,
Thank you for sharing your feedback regarding your recent experience with Instant Checkmate. We sincerely apologize for the issues you encountered with our links, the difficulty reaching our support line, and the frustration caused by not receiving the report you were expecting. We understand how important it is to obtain the information you need in a timely manner, and we regret that we did not meet your expectations.
Please note that Instant Checkmate compiles information from publicly available sources, but we do not provide official copies of documents such as death certificates. Official records, such as death certificates, must be obtained directly through government agencies or vital records offices.
At this time, we have not located an account under your information. We invite you to contact our support team as soon as possible so that we can assist you further with addressing your account and resolving your concerns. Our support team is available at 877-564-3003 or by emailing us at [email protected]. We’re here to help during our regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary).
We’re truly sorry for any inconvenience this experience has caused, and we are committed to improving our services based on customer feedback like yours.
Thank you once again for bringing this matter to our attention.
Best regards,
Instant Checkmate Customer Support
Phone: 877-564-3003
Email: [email protected]
Business Hours: 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)
Horrible service - do not enroll! Trying to cancel and am caught in AI chatbot and endless phone holds trying days in a row. I am going to cancel my credit card to dump this service!
And they charged my twice-once to access information and then a separate fee to download the files. Rip off!
Reply from Instant Checkmate2025-02-05
We’re sorry to hear about your experience and appreciate you bringing this to our attention. Our goal is to make the cancellation process as seamless as possible, and we regret any frustration you've encountered.
To ensure your account is canceled promptly, please contact our customer support team at 877-564-3003 or [email protected]. We’re happy to assist and address any billing concerns you may have.
Regarding the charges, we strive to provide full transparency in our pricing and apologize for any confusion. In compliance with applicable laws, all key details—such as billing terms, automatic renewal policies, and any additional fees—are clearly presented before payment information is submitted. Additionally, users must check a box agreeing to these terms before completing their purchase. Some services, like downloading reports, may include optional fees, which are clearly outlined at checkout. We understand how important clarity is, and if you have any concerns about your charges, we’d be happy to review them and work toward a resolution.
We appreciate your feedback and the opportunity to improve your experience. Please reach out so we can assist you further.
Best,
Instant Checkmate Customer Support
I was concerned reading here that the fee is hidden until right at the end. I had spent about 25 minutes clicking though various prompts where it promised lots of information on a person I was looking for but nothing would take that long, plus it seemed to do the same searches (online social media) multiple times. I am sure it's a scam to get your money and my advice (which is free!) would be not to bother.
Susequent to posting this I was contacted by IC who wanted a reference (I never worked my way to the end of their screens despite 20/25 minutes of trying to get a reference) and my personal contact details! No chance, that data would be who knows where within hours.
Reply from Instant Checkmate2025-01-28
We’re sorry to hear that your experience with Instant Checkmate wasn’t what you expected. Our goal is to provide valuable public records information in a transparent and user-friendly way, and we appreciate your feedback on areas where we can improve.
To clarify, in compliance with applicable laws, all key details, including billing terms and automatic renewal policies, are clearly presented before payment information is submitted. Additionally, each user must check a box agreeing to these terms prior to being charged.
Regarding the search process, our system gathers data from multiple public sources, which can sometimes take time. We strive to provide the most comprehensive and accurate information possible, but we understand that if the process felt repetitive, it could have been frustrating. Your feedback helps us refine our platform to make it more efficient for users like you.
As for our follow-up, we reach out to customers who express concerns to see how we can help. Please rest assured that we do not request personal contact details for any unsolicited purposes. If you have any lingering concerns or need assistance, please reach out to our support team at 877-564-3003 or email us at [email protected]—we’re happy to assist however we can.
We appreciate you sharing your experience and value the opportunity to improve.
Best,
Instant Checkmate Customer Support
Old subscription. They refuse to cancel as I don't have my long ago debit card replaced numerous times due to fraud, yet they have no problem taking $29.63 out of my account every month. Agent tells me to get those #s from my bank. Hahaha. They don't give you that. Don't trust a background company that can't "find" the people paying them.
Reply from Instant Checkmate2025-01-30
Thank you for your feedback, Denise. We’re sorry to hear about your experience and completely understand how frustrating this situation must be. Our priority is to assist you in resolving this as smoothly as possible.
Since your card has been replaced multiple times, we need additional details to help us accurately locate your account and the charge in question. Information such as an alternate email address, the last charge date, and the amount billed can be helpful in this process. If the charge was processed through PayPal, providing the PayPal transaction details will also help expedite the resolution.
We have reached out to you via email requesting this information so we can quickly locate your account and assist you further. If you have any questions or need additional support, please respond to our email or contact our Customer Care Team at 877-564-3003 or [email protected].
We sincerely appreciate your patience and the opportunity to address this concern. Please don’t hesitate to reach out if there’s anything else we can do to help.
Best,
Instant Checkmate Customer Support
I wish I came here first. Dido to all the 1 star reviews. This company should be shut down.
Useless!
Reply from Instant Checkmate2025-01-22
Thank you for sharing your feedback, Timothy. We are genuinely sorry to hear that your experience with Instant Checkmate did not meet your expectations.
We understand that there may be times when our services do not fully meet expectations, and we truly regret any inconvenience this may have caused. Our goal is to provide a reliable platform for conducting public records searches by compiling information from millions of publicly available sources.
We’re continuously working to improve the quality of our data and the overall experience for our members. If there are specific concerns you encountered or areas where you believe we can do better, we would greatly value your input. Your feedback is crucial in helping us make meaningful improvements.
If you would like to discuss your concerns further or need assistance with your account, please don’t hesitate to reach out to our Customer Support team at 877-564-3003 or via email at [email protected]. Our team is available from 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday.
Thank you for bringing this to our attention, and we hope to have the opportunity to address your concerns directly.
Best regards,
Instant Checkmate Customer Support
The customer service rocks!!!! I spoke to two ladies today about helping me consolidate my membership plans, and they were both so helpful,and kind. Thank you!!!!
Reply from Instant Checkmate2025-01-08
Thank you so much for your wonderful feedback Bethany! We’re so glad to hear that our team was able to assist you with consolidating your membership plans and provide such a positive experience. Your kind words mean a lot to us, and we’ll be sure to pass along your appreciation. If you need anything else in the future, don’t hesitate to reach out. We're always here to help!
Best regards,
Instant Checkmate Customer Support
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