Useless product in my case but good customer service
UPDATED REVIEW: Initial review: Useless product. After running "searches" the reports have no/completely wrong data. Pictures that might help verify ID are nowhere to be found, despite the fact that while running the "search" it claims to be searching social media (I know of the existence of at least 10 fake profiles for the searches I ran on different mainstream social media like Facebook, Instagram, and LinkedIn that did not come up in my search). Any information needed to cross-reference a search, like an e-mail, require extra payment. Update: After the review was published, I heard back from the company, who explained the various reasons why my searches could have been completely unsuccessful. The explanations were plausible, and the effort to reach out gets them a 2 star bump. They also refunded the cancelled membership, which was also appreciated and gets them another star.