DEDelilah Home★★★★★
Disappointed with Fit and Durability
I purchased a hemp split-king sheet set and duvet cover from Delilah Home about five months ago, spending over $300 (with discount). Unfortunately, my experience has not matched the premium expectations.
• Fit: The fitted sheets are substantially oversized. We tested them on three different split king mattresses (Avocado Green, Leesa, Saatva), and in all cases they were far too loose, leaving excess fabric that bunches and shifts uncomfortably. A product at this price point should not require sheet straps or aftermarket fixes to function properly.
• Durability: Pilling started within a few months. I was under the impression that genuine hemp fibers are naturally resistant to pilling, so this raises questions about fiber quality or blending. We follow a gentle laundry routine (basic detergent, biweekly washing, weekly for pillowcases), yet the issue persists.
• Customer service: I reached out with detailed feedback, including my disappointment and request for clarification on fiber content and sizing standards. The CEO initially responded, saying pilling “should go away in the wash” and asking for photos. I provided a more detailed follow-up, but never received a reply.
I value companies that stand behind their products, especially when marketing them as premium, durable, and award-winning. At present, I cannot recommend these sheets. For the price, they should last many years and fit properly.
2025-09-14
TRTruly Beauty★★★★★
Very Disappointing – Spoiled Product and No Accountability
I placed an order with Truly Beauty on November 25, 2024, including over $200 in products, one being Buns of Glowry, which we’ve purchased before and liked. This time, the product was first opened late December and smelled great, 2.5 months later and the scent was completely off—rancid and putty-like instead of the usual fragrance. It was clearly spoiled.
I reached out via their website. Their response (pasted below) blamed natural ingredient variation and cited a 60-day return window—even though they also claim their products last 6 months after opening. The product was well within that window. Regardless, they refused to replace it.
We’re now throwing out more than half a jar of a product that is not usable, and Truly Beauty is unwilling to make it right. Their tone was dismissive and robotic, showing no genuine concern for customer satisfaction.
After researching more about their products, I also found that many do not meet common clean ingredient standards on independent product safety apps.
While their branding is visually appealing, the actual product didn’t hold up, and neither did their customer service. At this price point, I expect a company to stand behind their products and support customers who’ve spent hundreds of dollars with them.
Sadly, I won’t be shopping here again—and I encourage others to look into the product quality and service policies before buying.
2025-03-26
