Muy mala experiencia
We bought two tickets from Hanoi to Hoi an with Vietnam Airlines, but it was operated by Pacific Airlines. Once on board, they had us on the plane for 118 minutes, that is, about 2 hours. Very little information about the reason. Initially they talked about rain although not a single drop fell. After 45 minutes without more information, we had to talk to them so that they could update our status. In all this time, not a single drink, despite the fact that they are obliged if 2 hours pass. We have claimed but they wash their hands. They argue that the waiting time was due to "technical reasons" very different from what we had been told about meteorological reasons. They also argue that although time delay was close to 2h (for 2 minutes!), these were not fulfilled and that is why they are not obliged to serve a drink... Very bad experience. Not advisable at all.