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Jack Butler

美国

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Luggage Pros

I received a "we had a problem" email…

I received a "we had a problem" email within seconds of receiving the order confirmation, and when I called the number in the email, a robot tried to sell me: 1) a "Life Alert" system (no); and 2) a "Caribbean Cruise" for $65 (no) and then HUNG UP on me. I then called the number again, and a different robot answered. I was put on hold for 5 minutes, assured that there was only "one" caller ahead of me, and then got another robot that told me they only answer the phone during business hours. Would have been nice if that had been in the email ... you know, like, information? This is not how you treat customers.

2018-11-13