Pets at Home Broadheath
Deep Dissatisfaction with the grooming services provided for my cockapoo. We booked her appointment two months in advance, only to have it cancelled a week prior without an apology. This lack of communication resulted in my dog having to endure an additional six weeks of discomfort during a particularly hot period. Moreover, when my mother took her to the rescheduled appointment at 2 PM, the groomer arrived ten minutes late and offered no apology, citing a lengthy lunch instead. To top it off, the grooming outcome was far from satisfactory; my dog’s appearance after the grooming was extremely disappointing, akin to that of a shaved sheep. The grooming was so severe that it appeared as though I could have achieved the same result by shaving her myself. Furthermore, I was particularly upset by the decision to shave my dog’s face and tail. Dogs are incredibly sensitive in those areas, and I believe such actions are inappropriate. My dog is my world, and ever since her grooming ordeal, she has seemed distressed and not her usual self. I find it unacceptable that such lack of professionalism and care is exhibited in a service aimed at the well-being of animals. Based on this experience, we will not be returning for any future grooming services.