Refund refusal
I booked a round trip flight for a fun getaway with friends, my return flight was booked through Expedia with Southwest Airlines. My friends had gotten a later return flight and asked my to change my initial return time. I attempted to change the flight on Expedia which said the flight was available, however when I went to book it it gave a message “ something went wrong, contact Expedia “. When I called I was told the flight was full even though the app said it was available. However, o went directly through Southwest and was able to book the flight for the return time I was seeking, Southwest said there were plenty of seats available and did not know why Expedia would say otherwise. I canceled the return flight through Expedia only for it to get more complicated. Expedia said the “credit” would be through Southwest- Southwest said Expedia had my money. Expedia REFUSED to refund my money and said the credit could be used through Southwest. I tried to use the credit on Southwest only to find out Southwest says they can not find a credit for me. So I’m out over $200 thanks to Expedia. Expedia is not a reliable company anymore and lies and makes excuses at every turn. I will have to rethink about using Expedia again. I might as well go directly through the airline which is more reliable. Expedia response- Expedia asked that I use the help link Expedia provided in their response: (according to Trustpilot I’m not allowed to paste the link here) . Unfortunately it’s just another non human chat prompt that takes you in circles with no heal help or resolution. A waste of time !! And they still have my money !! I will no longer use Expedia for anything !!!