Funds locked due to a clear bot attack (sabotage). Support completely ignoring my appeals.
I am deeply disappointed with TooLost's support. My account has been restricted and my balance locked due to a clear third-party artificial streaming attack (sabotage) that targeted two of my tracks ("30 seconds of preparation" and "Micro Uno") with massive, unnatural bot traffic coming exclusively from Oslo, Norway, and the US. I have absolutely nothing to do with this traffic. I am the victim here. To prove my complete good faith and fully cooperate, 5 days ago I opened an appeal under my label name "Andrius Music" (Andrea Corsini), attaching undeniable screenshots from Spotify for Artists showing that this traffic didn't even come from playlists. I even took the drastic measure of requesting the immediate removal of both entire affected albums from distribution in the US and Norway to cut off the bot source at the root. Despite providing crystal-clear evidence and actively sacrificing my distribution territories to stop the problem, TooLost keeps ignoring me or replying with automated copy-paste messages. I demand that a human supervisor finally reviews my pending appeal from days ago, checks my cooperative conduct, and unblocks my legitimate balance. This is unacceptable treatment for independent artists and labels. 07/07/2026: Days go by, they say they want to know more, that they're sorry, but they continue to ignore every request for help I've sent through all the channels TooLost has made available. They do nothing to protect their members, they don't perform checks, and they don't provide any support tools.