Disgusted: 7 WORKING days to advise" not in stock!
Ordered florist ribbon and mossing pins on November 30th. This is for a large floral tribute for my sister, so was "time sensitive". Received this email TODAY, 11 December, despite it being the LAST date my order was due to be delivered: Thank you for your order with us! Our dispatch times were extended to approx. 5-7 working days due to the influx of orders we have. This is just estimated and out of our control. We do apologise. You can expect your order to be with you this week but we're afraid we're out of stock of - X2 Red - 50mm Premium Pleat Ribbon 10m Would you like to pick an alternative item? Please provide the product code of what you'd like instead. Pre-order this item to be sent when we receive it back in stock? Receive a refund for this item and have the rest of the order sent out? Please confirm how you wish to proceed? Our apologies for any inconvenience caused. It is not just inconvenient but so distressing that the ribbon is not available. Have requested a refund but have been advised it will take 3-5 days (working I guess) to process this. Just NOT good enough "easy florist".