NEVER ORDER DJI PRODUCTS FROM THEIR OWN…
NEVER ORDER DJI PRODUCTS FROM THEIR OWN STORE!!! I returned a DJI product using THEIR OWN prepaid shipping label. UPS tracking confirmed delivery. Open and shut case, right? Wrong. What followed was months of the most infuriating, insulting customer service I have ever experienced. DJI claimed their "internal UPS investigation" showed the package was returned to a drop-off point — a document they REFUSE to share with me, hiding behind "internal privacy reasons." Convenient. They then had the audacity to demand I: Go retrieve a package from a drop-off point (my partner already checked — nothing there) Ask a small corner shop to review their CCTV footage minute by minute File a police report. For a parcel. That THEY lost. Here's what makes this an outright scandal: UPS confirmed to me directly in writing that the package was never returned. Never. DJI is citing a secret internal document that directly contradicts UPS's own official written confirmation to me as the customer — and using this phantom document to deny my refund. The public UPS tracking shows delivered: 22/07/2025, Barendrecht NL. DJI has zero verifiable evidence of anything beyond that. Zero. But they'll happily string you along for months, invent new obstacles, and gaslight you about what their own shipping partner confirmed.