What a Waste of Money
I purchased esims for myself and my wife. Neither of us could get them to work. I tried everything. Yoho Mobile didn’t respond to my chat messages or my WhatsApp messages. Their customer service is appalling.
关于 Yoho Mobile
数据更新- 网站
- yohomobile.com
- 分类
- 旅游度假
- 所在地
- 新加坡
- 状态
- 待认证
- 近 12 个月
- 15 条评价
- 差评回复率
- 28%（12/43 条）
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商家自述
Yoho Mobile provide overseas data communication service that allows you to purchase and use eSIMs from 195 countries around the world.Troublesome procedures and settings in foreign languages are unnecessary. cheaper than rental wifi, and easier to use the internet overseas than sim purchased locally.100% Money-Back GuaranteeIf your eSIM doesn't work, we will return your money.eSIM data plans are a new technology, and we want everyone to try it, but we know that it can be complicated. That's why we stand by our 100% Money-Back Guarantee: if you can't use our service, or our eSIM data plans don't work for you, we will return 100% of your payment. Simple as that.
以上内容由商家自行提供，未经平台核实。Yoho Mobile靠谱吗？
Yoho Mobile（yohomobile.com）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 249 条用户评价，属于旅游度假分类，口碑良好。80% 的评价为 4 星及以上，15% 为 1 星；商家回复了 28% 的差评；近 12 个月新增 15 条。数据最后更新于 2026-10-24。
用户怎么说
Very disappointing service and…
Very disappointing service and misleading app information I purchased a data plan that was advertised as 'Unlimited.' However, my connection was heavily throttled after 20 GB, leaving me suddenly without usable internet. The information displayed in the app was completely inaccurate and misleading (it was clearly indicated unlimited without any 20GB limit) When I contacted customer support, I was asked to provide numerous screenshots. Despite this, no immediate help was provided. Only after several hours was I informed that it was a display error and that speeds are throttled after 20 GB. Although the company acknowledged the error, no further help or compensation was offered. Poor service and a lack of transparency—not recommended.
Yoho Mobile 回复2026-08-09
Hi Tobias, We’re sorry for the confusion caused by the way the plan was displayed. To clarify, The plan purchased was a 30-day 20GB High-Speed Data plan for $10.31. After the 20GB high-speed allowance is used, the speed is reduced to 128 Kbps for the remainder of the validity period We understand that the use of the word “Unlimited” in the app/email after the purchase may have caused confusion, and we sincerely apologize for this unclear presentation. However, during the ordering process, the plan selection and its 20GB high-speed data allowance were clearly specified before checkout. For transparency, we have also provided the invoice for the order and screenshots showing the difference between the purchased plan and our actual Unlimited plans, which start at a higher price. As a gesture of goodwill, we have offered a courtesy coupon. We hope this helps demonstrate that we take the customer's experience seriously and are committed to improving the clarity of our plan information.
Very helpful
Absolute garbage.
Absolute garbage. Esim never activated. Customer service is totally unhelpful. I send screenshots and clear error messages and they will rarely say anything besides “what exactly is not working?” And then silence.
The customer service is good
The customer service is good. But there is something out of their control and still cannot solve the issue immediately.
Yoho Mobile 回复2026-05-08
Hi Anya Huang Thank you for your feedback and understanding. We truly appreciate your patience. Our team remains committed to assisting you and providing the best support possible throughout the process.
Not recommended
Couldn't sign-up for any plans. Website was buggy and has some hardcore fingerprinting. SMS verification doesn't work despite the available option. Popup message says it's not available. Yoho wants me to use WhatsApp, Google, or Apple. It's heavily promoted on sketchy sites. Many plans they offer require you to send them your passport and other personal information which leaves the customer liable for identity theft.
Yoho Mobile 回复2026-05-08
Hello JustMe, Thank you for sharing your experience. We apologize for the frustration during the sign-up process. Our systems use standard security and fraud-prevention measures designed to protect customer accounts and transactions while respecting user privacy. SMS verification is limited and not available in all regions, which can be inconvenient for some users. Therefore, secure login methods such as WhatsApp, Google, and Apple were prioritized at that time for account access and verification. Going forward, our updated security policy for new users focuses on these faster and more secure authentication methods instead of direct login with a phone number. SMS and WhatsApp may not be available. Regarding identity verification, only two specific destinations out of the +194 currently available require KYC verification due to official regulations from the Royal Government and one of the providers. These destinations are Hong Kong and Taiwan. We also offer alternative plans for these two destinations that do not require verification. We appreciate your feedback and are continuously improving our website/app experience and onboarding process.
Using this app since 2022
Using this app since 2022 At all times e-sims felt proper with good connection activity. Customer service great with quick responses in appropriate manner
Yoho Mobile 回复2026-05-26
Hi Artem Yanko, Thank you so much for being with us since 2022 and for sharing your experience! We truly appreciate your continued trust and support over the years. Your feedback means a lot to the whole team and motivates us to keep improving every day. Thanks again for choosing YohoMobile!
Esim - the only business they have - does not work
I purchased an eSim for 2 countries a month ago. It worked in country 1. Now, it's still pending in my account a month later, and it's not working in the 2nd country. Customer service are unable to assist. This is a major safety issue - I need to be able to reliably get transport if I need it, talk to someone if I need help, or get around by foot (I have off-line maps but it's only for cars). Safety was my top priority in a foreign country and I trusted Yoho I will not be trusting them again. I would never recommend them. Please, read the reviews and go elsewhere.
Yoho Mobile 回复2026-05-18
Hi Jazmin, We understand your frustration regarding the connectivity issues in your second country, especially while traveling and relying on your eSIM for safety and communication. Please send us your order details so we can escalate this to our technical team to investigate the cause and provide a solution to help prevent this issue in the future. We sincerely apologize for this inconvenience.
Barely worked in Hong Kong
I bought yoho esim through esimdb for Hong Kong. I have tried many different esim providers over time and locations and most worked well, but yoho had very slow/non-existent internet in Hong Kong. Choose another one if you go to HK
Yoho Mobile 回复2026-05-18
Hi Peter A, We're sorry to hear that you experienced connectivity issues in Hong Kong. This is not service we aim to provide. Please contact our support team and send us your eSIM details along so we can investigate the reason for the issue. We also have multiple carrier plans available, so we can determine which one may have caused the problem you mentioned.
Better than expected by a country mile
Yoho Mobile 回复2026-05-26
Hi Olibhéar Ó Treasaigh, Thank you so much for your amazing feedback! We appreciate your support and look forward to keeping you connected on many more trips ahead with yohomobile.com
eSim doesn't work
eSim doesn't work, Customer support useless.
Yoho Mobile 回复2026-05-18
Hi, we're sorry to hear you're experienced issues with your eSIM. We'd like to help you get this resolved and offer compensation for the inconvenience caused. Please contact our support team with your order details and device information so we can investigate what went wrong and assist you further. We're here to help and want to ensure that your experience with us meets your expectations.
Useless Esim
As a regular traveller and user of esims, yoho are the first to fail, tried 2 esims, still no data. Total waste of money. My friends used airalo and had no issues, would not use or recommend as there was no response to chat or emails, just stuck without data!
Yoho Mobile 回复2025-12-14
We sincerely apologize for the inconvenience and understand how frustrating this must have been, especially as a frequent eSIM user. As explained privately, this was caused by a system issue related to our chat management system and was not intentional. We did reply via live chat and email and requested your order details and device settings to troubleshoot the issue, but we did not receive a response from your side. We have since identified the root cause and are transitioning to a new system to prevent this in the future. Your order was 100% refunded, and you were also compensated with a 100% discount coupon for a future order. We would appreciate it if you could consider updating your review. Our team remains at your disposal, and we hope to have the opportunity to serve you better in the future.
Beware of "Unlimited plan"
"Unlimited plan" in China is just a 50gb plan (30 days) - then throttled to 128kbps. Useless.
Yoho Mobile 回复2025-12-14
We’re sorry for the confusion and inconvenience. The “Unlimited” plan is subject to a Fair Usage Policy, this policy is standard among carriers and is implemented to ensure network stability. After 50GB of high-speed data, speeds are reduced to 128 kbps rather than cut off. We apologize if this wasn’t clear. As a goodwill gesture, please use the 10% discount code: YOHOMOBILE on a future order.
BAD customer service and not helpful
BAD customer service and not helpful. I used it once in Japan had a good experience so out of my good will I wanted promote their service to my friend but then Thier referral link doesn't work. None of my friend gotten the 10% off as stated in their app. So I decided to contact support and my also decided to contact support they have the same response without even reading our concern. Such unprofessional and bad customer service. Their response rate is also slow. If I'm having an issues overseas I would want my issue solved fast if even a simple referral issue cannot be solved either don't think I want to risk this type of customer service quality.
Yoho Mobile 回复2025-12-14
We sincerely apologize for the inconvenience and for not meeting your expectations. Please contact us again and share your account details along with the order IDs of your referrals so our IT team can properly investigate and resolve the issue and also compensating you for the inconvenience caused. We truly appreciate your feedback and remain committed to improving our response time and support quality.
Thanks for seller good service and…
Thanks for seller good service and quick response! I’m facing all of issue, customer service fully helped and resolved! Very helpful and good service!!! Thanks very much again !
Disappointed
Disappointed. Booked eSiM in the US. So they tell you, the service will be activated at some special time. Strange as usually (airalo, maya) it‘s activated online at home and then when yountravel the booked time begins when you are at the destination. So in my case I wanted to ensure it will be active when arriving in the US - as I arrive in the US I need 5G internet immediately. In case of Yoho you must look for a good wifi to activate your esim and this will take some time. So for me no option again. And I got nonstop text messages with ads.
Really bad experience
Really bad experience, it was impossible to install e-sim and customer support was completely useless. At the end I just bought another sim, didn’t get refund or any help. I will never use their services again and suggest everyone to be careful with them
Used it twice, it works
I used Yoho mobile in the U.K, Western Europe and in an Eastern European country that is under sanctions, which I was surprised and very glad that they offered it. So I bought two separate esims, one for the Western Europe which included the U.K. and the other one was for the single Eastern European country (data only). Set up was easy, just follow the instructions, give it about 15 minutes for the cell phone carrier to process everything. I recommend restarting your phone to "refresh" the connection. Both esims worked fine for me and the data speeds were more than enough for my needs, such as social media, messaging apps, e-mails, websites, streaming, etc. I was getting about 50-100mbps download speeds. Please understand that data speed varies due to network congestion, infrastructure in the area, environment, buildings, interference, etc. Yoho mobile is not a cell phone carrier, so by purchasing an esim from Yoho mobile, you are using a 3rd party service (Yoho) to lease cellular data service from a company in the country or countries you choose. I will definitely use them again because their price was very fair and it saved me time by avoiding a trip to a cell phone store, waiting in line, and buying the tourist esim cards. The set up process was very quick, but please make sure you READ THE INSTRUCTIONS carefully and download the app (not required, but very helpful).
Unlimited is a lie
I have bought some esim before from other companies but this is the worst. I bought one week unlimited plan from Yoho. So many problems from the start. First, it’s not instant. At 11pm, I bought it for the following day which I thought it would start at midnight but I couldn’t even activate it and contacted customer service. According to them, it could take some hours. I did eventually activate it in the morning, the speed was 32 mbps, not fast but okay for unlimited and then by 2pm, I got a warning message that I used up 80% of data, then by 4pm on the same day, probably after using 4 or 5GB, my unlimited data has maxed out. Now the speed is 30 kbps, it’s practically useless. Their unlimited plans are fake, and no information on reduced speed. What I bought was basically 5GB data plan ?! Daily or one week. Then eventhimh becomes useless. If I knew, I would have bought another one which honestly provide unlimited or bought it directly from T-Mobile which would make it cheaper so zero star!
Technical support is professional and…
Technical support is professional and passion to solve user issue, good job and thx you.
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