Yoho Mobile provide overseas data communication service that allows you to purchase and use eSIMs from 195 countries around the world.Troublesome procedures and settings in foreign languages are unnecessary. cheaper than rental wifi, and easier to use the internet overseas than sim purchased locally.100% Money-Back GuaranteeIf your eSIM doesn't work, we will return your money.eSIM data plans are a new technology, and we want everyone to try it, but we know that it can be complicated. That's why we stand by our 100% Money-Back Guarantee: if you can't use our service, or our eSIM data plans don't work for you, we will return 100% of your payment. Simple as that.
Their eSIM does not work during my recent travel to Malaysia. Their customer support tried to resolve my issue but was not successful, which wasted my 1 whole day. Told me to submit my issue and refund request via email, but insisted to update me via their customer support chat channel that does not have any notification send, and I need to keep going to that channel daily to check on status instead of via email or a call, which is absolute absurd. Terms & Condition of refund done up to 10 days, but now is more than 16 days and nothing done. No phone to call too, so unable to escalate my issue
have been a customer since 2023, before their web redesign. The app and website are a bit worse now, but I do like being able to order a sim for a custom amount of days/GB. Sadly when I did this it didn’t work when I arrived in the new country. So I’m a bit hesitant to order it again.
The customer support did refund me after a few emails back and forth, so this was OK.
Excellent customer support. Landed in Germany, eSIM wasn’t working. Within minutes, support helped and it ran smoothly. No issues with data connection from Germany to Spain
I was on trip in Istanbul and I had some issue with the internet connection because I missed some configuration step. So I contacted the support by mail and the answer was fast clear and ver useful !
Swift support from the troubleshooting team had me up and running with data in minutes. When I first landed in the airport my esim wasn't working. I went through the troubleshooting steps and still couldn't get it to work. Then I used my WiFi to speak with customer services and they were very quick to help me. I will use Yoho again
I got an unlimited data plan. After 2 weeks, I lost internet. I wrote to them and the issue was fixed promptly. Service worked a week & failed again. I wrote and it was fixed. Again after another week. I renewed for another month, and after 3 days (literally), no internet again. I wrote, providing data, screenshots (apn settings, roaming, etc), & got no reply. I sent maybe 10 emails and they ghosted me. So I paid 30 days unlimited internet and was able to use it for 3. Since they didn't fix the issue, I asked for a refund. No reply either. Terrible customer service, dishonest company, STAY CLEAR
Best e-sim ever. So easy to install. Smooth sales and the customer service very prompt in replying when i have problem in installing initially. The coverage in Jakarta was very good. No lagging at all. Definitely recommended and deserve a 5-star
The best customer service and support. Incredibly prompt to reply and walk you through any set up challenges you may have, which were rookie mistakes our end.
It was so easy.
They will be my first “go to” for next trip abroad.
Great product and service.
👌👍🍻
There was some issues when I was in bali. And I whatsapp them for guidance. Their response was fast and they helped to resolve my issue quickly. When you are in overseas, you need a good customer support that response to you quickly. I would definitely buy their esim for all my travels going forward.
I recently encountered an issue while trying to get connected in the US, and I reached out to YOHO’s customer service for assistance. From the very beginning, their support team was exceptional. They provided clear, step-by-step instructions that made it easy for me to resolve the issue.
What really stood out was their patience and willingness to ensure everything was working smoothly before wrapping up the call. It’s not often you find such dedicated and professional service, but YOHO went above and beyond to help me out.
Thanks to their excellent customer service, I was able to get connected without any further hassle. I’m extremely grateful for their help and would highly recommend YOHO for their outstanding support!
Yoho provided the best value for a data only eSim during our trip to Nepal. We had no issues with installing and starting the eSim data-only service.
We did have a couple of days in country with no service.
When I contacted Yoho I got a very quick reply apologising for network issues out of their control and an immediate partial refund.
The next day the service was back up and working.
Very pleased with Yoho, would highly recommend.
It is my first time using eSim on my Samsung Android phoneAndroid …
It is my first time using eSim on my Android phone. The Seller is very patient , knowledgeable & exercise professionalism in educating and teaching the customer. Not only that, their response time is reasonably fast & efficient. Considering that I have yet to using my eSim which I will be travelling shortly from Sept 16-Oct 20 to Europe, I look forward to their continual support just in the event if I run into any connectivity issues.😁😁😁
Awesome prompt service! I just touched down and needed support to activate eSIM, their WhatsApp customer service is superb! Patient, clear and prompt instructions to guide me through! Appreciated!
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