Issue with eSIM/troubleshooting/refund process
Their eSIM does not work during my recent travel to Malaysia. Their customer support tried to resolve my issue but was not successful, which wasted my 1 whole day. Told me to submit my issue and refund request via email, but insisted to update me via their customer support chat channel that does not have any notification send, and I need to keep going to that channel daily to check on status instead of via email or a call, which is absolute absurd. Terms & Condition of refund done up to 10 days, but now is more than 16 days and nothing done. No phone to call too, so unable to escalate my issue