Excellent customer service
Excellent customer service, my esim expired and they promptly reverted with a new esim for my usage!
关于 Yoho Mobile
数据更新- 网站
- yohomobile.com
- 分类
- 旅游度假
- 所在地
- 新加坡
- 状态
- 待认证
- 近 12 个月
- 15 条评价
- 差评回复率
- 28%（12/43 条）
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商家自述
Yoho Mobile provide overseas data communication service that allows you to purchase and use eSIMs from 195 countries around the world.Troublesome procedures and settings in foreign languages are unnecessary. cheaper than rental wifi, and easier to use the internet overseas than sim purchased locally.100% Money-Back GuaranteeIf your eSIM doesn't work, we will return your money.eSIM data plans are a new technology, and we want everyone to try it, but we know that it can be complicated. That's why we stand by our 100% Money-Back Guarantee: if you can't use our service, or our eSIM data plans don't work for you, we will return 100% of your payment. Simple as that.
以上内容由商家自行提供，未经平台核实。Yoho Mobile靠谱吗？
Yoho Mobile（yohomobile.com）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 249 条用户评价，属于旅游度假分类，口碑良好。80% 的评价为 4 星及以上，15% 为 1 星；商家回复了 28% 的差评；近 12 个月新增 15 条。数据最后更新于 2026-10-24。
用户怎么说
super competentes y competitivos.
Didn’t work at all.
Didn’t work at all. They asked screenshots, asked me to translate my screenshot. They couldn’t help. I bought other sim from another provider.
The worst customer service I have ever…
The worst customer service I have ever gotten with esim provider. I am now in china, purchased esim service from them. It was all good till it ran out and I topped up the plan, only to receive the worst data connections and to rub salt to the wound, when I contacted the customer service, I waited for almost 2 hours (still waiting) and the response/ solution never came. Ditching this esim provider for another. Trust me guys, don't waste your time with a provider who is unable to fulfill the promises made when you buy from them (good coverage and good customer service). Damn lousy service.
bought E-SIM and it didn't work - no reaction from them, lost money
bought the E-SIM and it didn't work - No reply from the customer service - Lost money, don't go for them!
I recently purchased a premium eSIM…
I recently purchased a premium eSIM plan from Yoho Mobile, expecting reliable service during my travels. Unfortunately, the experience was consistently disappointing across two different countries: the United Kingdom and Israel. Connectivity Issues: The internet connection was highly unstable in both countries. While it occasionally worked, it would frequently drop without warning. More critically, VoIP services were virtually unusable. Calls via VoIP.ms would initiate but drop immediately, and WhatsApp calls would connect briefly before losing connection. Device Compatibility: I tested the eSIM on two different devices—my Samsung S24 and my wife's Pixel 9—both experienced identical issues, indicating the problem was not device-specific. Server Location Concerns: It appears that Yoho Mobile routes its traffic through servers in Hong Kong. This routing caused additional complications, as certain AI services and applications are restricted or blocked in that region. Without a VPN, many essential apps were inaccessible. Unexpected Discrepancy in Reviews: What puzzles me is the overwhelmingly positive reviews Yoho Mobile has received on platforms like Trustpilot, boasting a 4.7 rating. Given my experience, I find it hard to reconcile such high ratings with the service I encountered. It's surprising that a company providing this level of service maintains such a high rating, especially when most providers in this sector have more moderate reviews. Resolution: Out of necessity, I switched to another eSIM provider. The difference was immediate and stark—stable internet connectivity and fully functional VoIP services without the need for a VPN. Conclusion: Despite positive reviews I encountered during my research, my experience with Yoho Mobile was overwhelmingly negative. The combination of unreliable connectivity, server-related restrictions, and the discrepancy between advertised and actual service quality makes it difficult to recommend their services.
Yoho Mobile 回复2025-06-13
Hi Alex, We sincerely regret that your experience did not meet your expectations. We appreciate you taking the time to share your feedback, as it helps us improve. We would like to investigate the issue you mentioned. If you could provide us both order ID, we would be happy to review it with our supplier and find the reason for the failure. Please acept this 100% free coupon for future: ALEXTRIALFREE . We hope you have the opportunity to use our service again, and if your experience improves, we would appreciate it if you would consider updating your review. Look forward to hearing more from you and we're here to help with whatever you need.
Great network, bad app and no data usage monitoring
EDIT: since I had a leftover $ balance, I decided to buy another package and, surprisingly, the minimum amount you can add is $10. Not great, since I needed less than that Downloaded the app to make it easier and the overall process + network worked well. The only issue is that I can’t check my data usage with the app, and then I ran out of data in the middle of the street. I asked their chat a couple times about the data monitoring and they said it wasn’t working, recommending to check it through my iPhone settings (not accurate because of WiFi usage)
Yoho Mobile 回复2025-06-13
Hi Frederico, Thank you for your feedback. I'm happy to inform you that the IT team is working on this issue. I'm sure the new improvements will make a big difference. I'll be here to help you whenever you need it, so don't hesitate to come back. We hope to see you soon!
Purchased an esim via the Yoho Mobile…
Purchased an esim via the Yoho Mobile app on 7th May with the promise of delivery within minutes. No sim came for multiple hours, I contacted support and was told they would look in to it. They did nothing. I contacted them again via the WhatsApp support and they said they'd look in to it, didn't, and now it's 36 hours later and I have no esim. I need the sim for working remotely, so I've already bought a replacement. They also refuse to give me a refund of the $40, or even respond to the query about a refund. They have still yet to issue the sim card or a refund. Edit: they did eventually issue a refund after ignoring me for multiple hours with no explanation AVOID AVOID AVOID
Totalling unhappy with the level of…
Totalling unhappy with the level of customer service support I received as a customer. They don’t answer on their WhatsApp support or live chat for hours at a time. You are left with no choice but delete the esim you bought and try another.
Yoho Mobile 回复2025-04-18
Dear customer, We sincerely regret your experience and appreciate your feedback. Our team is available 24/7, and situations like the one you mentioned are unusual. We always strive to reply quickly, usually within minutes. We apologize for any inconvenience and invite you to come back our official channels so we can properly review your case and find the best solution for you. I assure that will be treated with the care and respect you deserve. https://yohomobile.com Mobile: +1 838 883 9588 (WhatsApp) Email: [email protected]
Great customer services
Facing setup problem with my 3rd esim purchase to use in Malaysia on 17 mar 25. Managed to check with the customer service only after the trip.Very friendly and helpful response which i have received.. Thanks Yoho Mobile. Definitely will have my 4th, 5th..purchases from you!
Terrible speed and support
Europe eSIM in Iceland and Norway is never above 1 Mbps. Customer support does not help at all.
Just buy and trying to set activation
Just buy and trying to set activation. Very patient and helpful admin. Hope on my USA trip the esim can really work well. Will comment again upon usage in USA. Now just like to thanks the help to explain to be how to activate and set date.
Repeated customer . recommended
Repeated customer . When there are issues , the WA help chat is very efficient , even at off peak hours
Don't buy
Don't buy! Lousy!! The data is not unlimited at all! Before the last day they will cut your data and ask you to top up!
Fast and efficient
Fast and efficient Response promptly 👍🏻
Send used esim
Send used esim, so be careful. Shopee order no. 2501093V2207T2 purchased in Jan 2025. After installed the esim it shown this esim been used on another device. Called help centre advice download manually, tried a couple of time still the same message. Esim had been used. Yoho call centre doesn't know how to resolve this issue. Worse service.
I bought a chip from them
I bought a chip from them, it doesn't work, I had to change it and go elsewhere, I asked for a refund and they don't want to refund me, I find that unacceptable
undependable, faulty product and terrible customer service
Avoid this company, there are many better options for eSIM, the customer service is terrible, oblivious and essentially useless, i exchanged over 50 messages with them and they didn’t help with any issues I had and their advice was ludicrous, I’m already in Portugal, my eSIM stopped working after 7 days and the advice was “turn on your data roaming”. I used several esims from them, they would suddenly stop working for a day or more, requiring several resets to make them working again, they also have a speed limit on their “unlimited” data eSIM, of which they don’t inform you and the customer service avoided answering my question about said speed limit several times. They are also using second rate network providers so the service coverage and speed are poor.
Japan eSIM speed is far too slow
Ordered esim for 3 days
Ordered esim for 3 days Stopped working before 72 hours passed Ordered new one out of emergency, after an hour still not delivered Customer service takes 30 minutes to reply. Avoid at alllll costs
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