Purchased an esim via the Yoho Mobile…
Purchased an esim via the Yoho Mobile app on 7th May with the promise of delivery within minutes. No sim came for multiple hours, I contacted support and was told they would look in to it. They did nothing. I contacted them again via the WhatsApp support and they said they'd look in to it, didn't, and now it's 36 hours later and I have no esim. I need the sim for working remotely, so I've already bought a replacement. They also refuse to give me a refund of the $40, or even respond to the query about a refund. They have still yet to issue the sim card or a refund. Edit: they did eventually issue a refund after ignoring me for multiple hours with no explanation AVOID AVOID AVOID