Horrible Customer Service
I was traveling through Europe for 4-6 weeks so rented a pocket WiFi. The USB cable and/or outlet adapter that came with the unit (I’m not sure which one, perhaps both) were broken so I was unable to to charge the WiFi. When I wrote to Vision Global WiFi after the first day of use, their initial responses were only to ask me if I knew how to charge the unit and question whether or not I was doing it correctly. After 3 days of ensuring them that it wasn’t user error and that it was the equipment that was faulty, I asked them to send me a new charger. The response I received was that it would be cheaper for me to go out and buy one on my own rather than them sending one. I was told to save the receipt and I would be reimbursed upon return of the unit at the end of my trip. As far as I’m concerned, this is ridiculous customer service. Not only do they not inspect their products before they’re shipped but apparently it’s the customer’s responsibility to buy equipment for it. The WiFi itself worked fine but worst customer service I’ve experienced in a long time and I will not be using them again.