My email inquiry was responded to in minutes, not days.
My email inquiry was responded to in less than 24 hours; the customer service representative, Ivy, was awesome, very knowledgeable, professional, courteous and kind. There were several email communications (lot's of questions on my part), she answered all of them the same way, professional and courteous. And NO it was not a AI or automated response, it was a real human. I am more than pleased with the filters, the cost and the exceptional customer service.