I am so disappointed with Chewy
I am so disappointed with Chewy. I’ve been a Chewy customer for many years without any major issues. I placed an order on May 1st. I received an email stating it was delivered on May 2nd. I didn’t receive the package. I had my nephew look throughout my apartment building because sometimes packages are placed at other doors in my building. There was no photo attached to the delivery tracking. So, there was no other way for me to find the package. I called and was told that they would send out another package. I read an email this morning that the second package was delivered. For a second time, there was no package when I checked. I called Chewy again. I was told that the package was delivered in front of a patio door per a tracking photo. I don’t have a patio. With the representative on the phone, I checked both the front door and back door to my building. No package. I looked at the tracking photo the representative referenced. The package was, in fact placed by a patio door. My apartment building doesn’t have ground floor patio doors. The representative stated I will receive a refund for the order. I can’t reorder. Do better Chewy. I gave 2 stars because both representatives I spoke with were helpful. However when I place an order, I expect to receive it in front of my apartment door. Not in front of the building door. Not at an entirely different apartment building.