Good email customer service
Good customer service via email. I had a horrible experience with chat. They asked me questions almost as if to stall and then didn't ask about the answers. They even admitted they were talking to other chat messages. So waste of time-absolutely no help. The customer rep who answered me via email actually read the problem, created a temp password to see if she could duplicate the problem, and answered me. Thank you. But wondering: why Line2 on their basic plan doesn't include a basic block. If I block a #, they said it will block the call but not the text. Doesn't make sense. Update: now, the next day worse. After I got their tech help yesterday, my app doesn't work. I can't log in to Line 2. What is the lesson: never use Line2 customer service ?