Line2

Hello Elizabeth — Thank you for taking the time to leave your feedback, and we’re sorry to hear that your toll‑free number isn’t performing as well as your previous local number. Here at Line2, we have never required customers to switch from a local number to a toll‑free number. If that option was suggested, it may have been because your local number did not meet the rigid FCC requirements for 10DLC approval, which are necessary for sending SMS messages to your contacts. It has now been two years since your registration was reviewed. If your business details or online presence have expanded or changed, we would be happy to work with you to resubmit your local number registration. We have a dedicated team that can quickly review your current information to confirm whether you now meet all required criteria for approval. We can also see if your original local number may still be available.

Hello Roberto - Thank you for leaving your 5-star review and letting us know how our support team is doing!

Hello Parachute - Thank you so much for sharing your feedback about your recent experience with our support team. After reviewing your contact history, we can see that you reached out to us on two separate occasions. Your first inquiry was related to bill pay for a subscription purchased through the app store, and our team member recommended contacting the subscription payor directly for billing assistance. Your second contact involved issues with our app, and we requested a bit more information so we could help troubleshoot. We didn’t receive a reply via email, but a member of our team will be reaching out to you by phone to provide further support. We’re always looking for ways to improve our service, and your feedback truly helps us do that.

Hello Michelle, We’re so sorry you ran into trouble while trying to log into your account. Please keep an eye out for the email from Cherrie as it walks you through the reset steps and includes helpful tips to get you logged in successfully. If you’re still having any difficulty, we’re always here to help. Our phone team is available Monday–Friday from 8:00 AM to 8:00 PM EST, and our chat team is here with extended hours until 10:00 PM EST on those same days.

Hello Core - If the app is working only sporadically, that’s definitely not a common experience, and we want to get to the bottom of it and resolve this as quickly as possible. Our support teams are committed to helping, and we truly want to make this right. Our phone team is available Monday–Friday from 8:00 AM to 8:00 PM EST, and our chat team offers extended hours until 10:00 PM EST on those same days. Please reach out whenever it’s convenient, we’re here and ready to assist.

Hello Lala, We’re sorry to hear you continued experiencing issues when trying to log into your account. We understand how frustrating that can be, especially after your email requests did not provide the resolution you needed. You also mentioned in your last email communication that you haven’t been using the app frequently and would like to cancel your subscription. Our support team member replied with the details on how to complete the cancellation, which we’ve copied below for convenience, if you have still not cancelled your account. Subscriptions purchased through the Apple App Store must be cancelled directly through the Apple App Store. Please find the steps below: Cancel on iPhone: Open Settings and tap your Apple ID at the top. Select Subscriptions to view all active and expired subscriptions. Tap the subscription you want to cancel (Line2) Tap Cancel Subscription, then confirm your choice. Alternatively, open the App Store, tap your profile icon, select Subscriptions, choose the subscription, and tap Cancel Subscription to confirm

Hello Reginald - Thank you for your feedback and for reviewing us! We’re glad your request was understood, the solution handled promptly, and that our agent’s professionalism stood out. We are always here if you need anything else.

Hello Harrell - We're happy to review the ticket related to your review. When you reached out via chat on July 8, 2026, we canceled your account right away and submitted a refund to your original form of payment. Your card issuer should complete the refund within 7–10 business days. There was no cancellation request prior to this date, and your request was handled promptly.

Hello Chris W - Thank you for being a 10-year customer and for the great review!

Hello Irritated User - Thank you for taking the time to share this feedback. We’re very sorry for the downtime, inconsistent communication, and the frustration you’ve experienced with our app and support channels. You deserved a smoother experience. We see you reached out via email for assistance. For issues like the ones you described, a one‑on‑one phone conversation is often the fastest way to diagnose and resolve the problem. On our Contact Us Form, customers have the ability to schedule a phone appointment for technical support. This will be shown in our drop-down menu. We wanted to make you aware that this option is available. Our support team should have made a stronger effort to reach out to you proactively by phone instead of simply replying to your emails, which can result in delays in utilizing the service to its fullest potential. We’d still really like the opportunity to work with you directly and address these issues properly. We’re going to reach out to you by phone and make sure you get the support you should have received from the start.

Hello Keith - We're pleased to read our team was able to address your question and resolve your issue! Thank you for choosing Line2!

Hello Diana - Thank you so much for the wonderful feedback and the kind shout‑out about our website and phone services. We truly appreciate it! While we can’t promise the website will never change, any updates we make will always prioritize keeping it simple, clear, and user‑friendly. Our customers are the heart of everything we do, and we’re grateful to have you as a customer.

Hello Brandy - Thank you for the 5-star review! We're glad you had a positive service experience.

Hello Imran - We're so please to read your review regarding our service! Thank you for choosing Line2!

Hello Ty - Thank you for the review and the kudos regarding our app!