Line2

Hello Radu - We’re sorry that you’ve run into trouble while using our service. Orlando from our support team connected with you yesterday and confirmed that the app and desktop versions are operating without issue. He also shared instructions on how to send us examples of any moments when the service isn’t working on your end. Those details help us investigate thoroughly and escalate to our engineering team when needed. Thank you for giving us the chance to make things right and please reach out to us should you need further assistance.

Hello Abbey - We appreciate your review and feedback. We understand you’ve already worked with our team, and we remain committed to ensuring these issues do not occur again. If they do reoccur, our support team will be ready to take the necessary steps to troubleshoot and resolve them for you.

Hello Kyle – Thank you for sharing your feedback with us. I’m truly sorry for the frustration you experienced during your recent service interaction. After your account was inadvertently deleted on your end, our agent mistakenly reapplied your annual service charge during the reactivation process. I want to reassure you that the additional charge has been fully refunded, and the agent has been coached on the correct procedures to prevent this from happening again. We also understand that the call became lengthy due to the complexities involved in reactivating a number after an account deletion. Your time is valuable, and we appreciate your patience and willingness to continue the conversation when we offered a callback. While the initial issue stemmed from the account deletion, we recognize that our handling of the reactivation did not meet the standard of care you deserve. We are committed to improving this call type so future interactions are smoother and more supportive. Your feedback genuinely helps us do better, and we appreciate you taking the time to bring this to our attention.

Hello Eira - Thank you for the 5-star review! We're delighted to hear that setting up your services was easy and straightforward. We appreciate your feedback and are glad you had a positive experience. Thank you for choosing Line2!

Hello Me - Thank you for the review and follow up details. We have your information and will have a support team member reach out to you today.

Hello Suzy - We're glad your service experience with our support team was a great one!

Hello Karen - Thank you for your thoughtful review regarding your support experiences and the benefit you are receiving for your business using our Line2 service!

Hello Michael Fontaine - Thank you for your feedback and for taking the time to leave a review. We understand that you recently connected with a member of our support team and have a follow-up one-on-one appointment scheduled to further troubleshoot your SMS concerns. We truly appreciate you sharing your experience, as it helps us continue improving. Your satisfaction is very important to us, and we remain committed to providing the best possible support.

Hello Veterinary - We're pleased to read your review of your service experience!

Hello Tammy - First, we want to sincerely thank you for being with us for the past 13 years. Your loyalty and trust have truly meant a great deal to our company. We’re genuinely sorry to hear that you’ve decided to cancel your service. We understand that the recent changes to our app, along with any service issues you may have experienced, have impacted your overall experience, and we regret that we did not meet your expectations. While it’s never easy to say goodbye to a valued, long-time customer, we respect your decision and appreciate you taking the time to share your feedback with us. We will be evaluating your historical service tickets to better understand what may have occurred and prevent such service failures in the future.

Hello Amadeojose - Thank you for the great feedback and for taking time out of your busy day to leave a review!

Hello Kings Glory Pro - We’re sorry to hear you are experiencing login issues. Please remember to log in using your Line2 account number, and if you have an auto attendant, be sure to include your extension number as well. If you need further assistance, please contact our support team at (888) 472-9900, Monday through Friday between 8:00 AM and 8:00 PM EST. We also offer extended chat support during those same days until 10:00 PM EST.

Hello Armen - We’re sorry to hear that you continued to experience faxing issues after connecting with our team. After reviewing your feedback, Paul from our support team reached out to assist with troubleshooting, and we understand the issue was successfully resolved. If you need any further assistance, please reply to the email associated with ticket #1446397, and our team will be happy to help.

Hello Cruise - We apologize that you did not receive a follow-up regarding your recent contact with our Customer Support team. This is not the kind of experience we want our customers to have. We reviewed your inquiry, and the original support representative will be reaching out to you via email shortly with an updated status.

Hello Israel Catala - Thank you for being a long-time customer. Credit card refunds requests while processed in real time our side involve several steps before the credit is returned to your account. Most refunds take 3 to 7 business days for standard refunds, though some can take up to 14 business days depending on the merchant, card issuer, and payment network involved.

Hello Agneez - Thank you for the feedback regarding our service! Your positive feedback means a lot to our teams!

Hello Michelle - We’re always interested in customer feedback and understand that learning to use a new app can take time as customers become familiar with its features. Our team is committed to providing support through pre-scheduled appointments, as well as direct assistance via phone, chat, and email. We also offer a comprehensive library of how-to resources on our website to help along the way. We’re pleased to hear that, after speaking with our team, things are going well at this time. However, if that changes, we’re always just a phone call or chat away and happy to assist further.

Hello Shane - It appears there was a technical error during the online sign-up process when you attempted to create your new account. Our support team communicated with you directly during this time and you confirmed you were fully refunded on to you on April 14, 2026. Please let us know if we may be of further assistance and thank you for your interest in Line2.

Hello Cast Cast - We're sorry to hear you're encountering issues with the app turning off unexpectedly. We understand how frustrating this can be, and this is not the typical user experience. A member of our support team will be reaching out to you to assist with further troubleshooting.

Hello BBrady - Thank you for taking the time to share your feedback. We’re sorry to hear that your chat experience did not meet expectations, but we’re glad our email support team was able to fully resolve your issue. We take feedback seriously and will be reviewing the chat interaction to identify areas for improvement. Coaching will be provided as needed to help ensure a smoother experience and stronger first‑contact resolution moving forward. We appreciate your bringing this to our attention and thank you for giving us the opportunity to improve.