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Monique Vialatou

瑞士

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Grab

Cannot contact GRAB

It is so complicated to find information while using GRAB. I try to leave a compliant and it will not submit. I called the phone # for my location (Bangkok, Thailand) and all you get is a recording directing you to the website help area. My fiend sent me her LIVE LOCATION tracking link. I could see the progress and then it was acting erratically and going to meet me at her designated drop off. then it stopped, NOT at drop off and then it said driver cancelled. I tried calling her several times and no connection. I do not know what happened and cannot find out from GRAB. The link has since expired. Very frustrating and pretty bad service.

2026-03-30