Worst first trip experience
29/12/19 My fiancé and I booked through Villa Bali to stay at Villa Makasih in Seminyak. The booking process was smooth and easy, no dramas. We requested a driver pick us up from the airport which he did. The issue was he didn’t know where the villa was and drove us around and around for ages. He had to call someone to ask where the villa was. The villa manager had to then go out onto the streets to find us which at that point we had to get out of the car and walk to our villa. There is no reception and the walk way to the villa is tiny so no cars can get through. We had booked some tours to pick us up from the villa but we had to walk all the way out onto the road for them to pick us up from. They also did not mention that there was demolition going on next door. The constant hammering and noises coming from next door was ridiculous. The first night I woke up to hammering at 2am like really? Anyways we figured the trip started off a little rocky but the next few days was fine until NYE. 31/12/19 We got back to our villa at 5pm and started getting ready for dinner. The power went off at 5:15pm so we called the villa manager who told us to wait 1-2 hours and the power will come back on. We went to dinner and came back hoping the power would be back on. Which it wasn’t at 7:30pm... we called the villa manager again and he told us to wait another 3 hours which we said no because who in their right mind would? It’s hot and dark we just want the aircon on and to be able to relax with the light on! We requested he send someone out to fix it asap. Someone finally arrived after 45 mins. It was the cleaner and her husband. They had left their 1 and 2 year old at home to come out to fix which they couldn’t. They stuck around to help us by calling other workers to figure out why the power went off. At this point it was 10pm and the cleaner had to go home which was understandable. The villa manager told us to wait til 11pm cause the power “might” turn back on. We asked what would happen if it didn’t? And they told us to just wait it out. To them the heat might not be anything but to us we were dying. Standing and dripping with sweat. To make matters worse we were getting bitten by mosquitoes so we refused to stand outside or stay there and have the doors open. We asked them to move us to another villa which they said they couldn’t because everything was booked out. They said apparently half of seminyaks power was out although to us it only seemed like it was our villa. We could see other villas with the power on around us.. oh and to mention there was no water. We couldn’t wash our hands or shower either. Anyways we couldn’t wait any longer so we booked a hotel for the night. I wrote a long email to them asking to be compensated which I still have not heard back from. I have phoned and emailed and nothing back. 1/1/19 I messaged the villa manager asking if the power is back on. He replied “I don’t know”. I asked when he will be going to the villa to check and he replied “later this afternoon”. Now I get that it’s new year so people have plans but if you are a villa manager you should be on call. You should be attending to our needs. I should not have to wait til you go check this afternoon. You should be going to check ASAP! I will be returning to the villa before the villa manager does which is a joke. This has frankly ruined my trip and my experience with Bali. I will be following up to be compensated for this as well. We paid good money to stay in a villa and the fact that this has happened and we had to stay somewhere else for the night should be compensated for. You cannot expect us to stay where there is no power and water.