Worst customer service I have ever come across
This is the worst customer service I ever encountered. I fell for a three month free trial via the Trainline app. However I didn't use it so cancelled within about six weeks. Got a screen message confirming that I would revert to the free version and thought no more about it until I saw payment taken from my credit card in July. I hadn't even used the service or I guess I would have noticed I was not on the free version. But I was seriously ill in hospital at the time. I have just wasted nearly an hour trying to find customer service to be told refunds aren't in their policy. Then they offer to cancel now as if they are doing me a favour. An utter disgrace and a cynical way to exploit customers