Trade Assurance Protection Does Not Exist
I purchased a Foshan Jintianpack Automatic Sachet Filling Machine through Alibaba in April 2025, Order #24294006700024170, total cost USD $8,496. The machine arrived faulty — the hopper leaks material, the sealing bar does not seal properly, and the machine cannot produce packets of consistent weight. Two independent certified engineers have confirmed the machine is defective. The supplier, Foshan Jintian Packing Machinery Co Ltd, initially attempted repairs via video call but these failed. They subsequently acknowledged in writing that the machine requires a new auger. They are now ignoring all requests to honour their warranty obligations despite the machine being covered by a two year manufacturer warranty and a one year Trade Assurance warranty offered through Alibaba. Alibaba's chargeback process produced no result. I have now exhausted all available dispute resolution routes. I am actively pursuing the supplier and would caution any buyer considering purchasing industrial machinery through this platform to be aware that warranty protections and Trade Assurance offer no protection.