My profound disappointment regarding a…
My profound disappointment regarding a recent purchase and the subsequent customer service experience. As a loyal Model S accessories customer, I was dismayed to receive a rear cargo mat that is significantly undersized and fundamentally defective for its intended purpose. Attempting to resolve this product issue proved equally frustrating. My interactions with your customer service were dominated by automated responses and redundant information requests, turning a simple return into a protracted and inefficient process devoid of personalized assistance.