Sharing the repeated lousy customer and…
Sharing the repeated lousy customer and delivery support of prism aircon and tv(Jan 2025)and ceiling fan (1st Dec 2025). Communication from customer service and agreed on installation date and time keep changing due to delivery payment not made before delivery. Aircon installed with hole in the pipe and aircon not cold or working 4 days from installation. Trunking and pipes finishing also not professional handles. Alot of gaps found upon inspection requested for installation of 3 aircon units with long installation of 6 hours. Drilled bigger hole than required in new hdb home and end up covering with bigger trunking. Denying the problem and stating it is standard installation procedure. TV arranged and confirm to Mount on wall was ended up with TV stand only and blame information not stated in delivery note from customer services despite confirmation via email and calls weeks before installation day. Delivery and installation will only confirm upon payment on delivery fee paid or threatened to change it if customer don't want to pay before delivery. These are only mentioned a day before delivery and not during the phone call to arrange the delivery and installation. So new prism customer, you plan for delays or disruption to your work or appointment schedule if you want to purchase or continue with prism. I decided not to continue with prism after confirming prism only cares about the money in your account than the prism product that they sold to you. Had prism monitor, prism TV, prism aircon and last product is the ceiling fan from prism. Service and after sale support will be ignore unless you pay more or continue to make new purchases so they will follow up on the purchase but not the issue from delivery arrangement and product issue..