All communications were in Chinese?
All communications were in Chinese? I had to get google to translate to know this was a survey. I had no idea what was going on with my order until the day it showed up. No instructions arrived with the replacement filters, like whether rubber pieces need to be kept in place from the old filter, when to change them or anything else, Just a couple of filters in crinkled up boxes stuck in a grey bag delivered to the wrong door so I didn't even see them for 2 days.