Good luck trying to get a refund
I ordered an iPhone 11 Pro case and whilst it felt nice in my hands, it just wasn't what I wanted. Given the Consumer Contracts Regulations allows buyers to cancel an order up to 14 days from receiving it, I decided to get a refund for the case. I completed a refund form online and I got no response so I then had to chase them up on Facebook messenger. I started talking to them on 9th December. They've received the case back according to the tracking number and yet I'm still awaiting a refund.