My experience with SpotHero was a Disaster
My experience with SpotHero was a complete disaster from beginning to end. The biggest problem wasn't even the extra $30 parking charge. When I returned to Philadelphia at approximately 2:30 AM, I could not get into the garage to retrieve my vehicle. SpotHero's information indicated there was a nighttime entrance. I searched for it. There was no accessible nighttime entrance that I could find. I was stranded in the middle of the night and had no choice but to pay for an Uber and return later to retrieve my car. When I finally returned, I was charged an additional $30 because my reservation had expired. SpotHero's explanation was that my reservation ended at 9:00 AM and that I was responsible for the additional parking time. While they explained their policy, they completely ignored the fact that I had already been inconvenienced by being unable to access the garage when I needed my car. Their resolution? A $5 SpotHero credit toward another reservation. After an experience like this, why would I ever use SpotHero again? Between the inaccurate access information, the unnecessary Uber ride, the additional parking charge, and the dismissive customer service, this was one of the worst parking experiences I've had. I will not use SpotHero again, and I cannot recommend them to anyone who needs dependable parking. ZERO STARS OR LESS for them jacking me around and ultimately screwing me over.