I recently bought a watch from GNOMON
I recently bought a watch from GNOMON. Upon arrival, I noticed that there was something on the watch face from inside the glass. I emailed GNOMON with pictures asking for a replacement . GNOMON said that they are making a decision on my request. I haven't heard from them for a week! A good and reputable retail store should stand by their product. Specially if their product comes with the manufactures warranty and the store's own warranty. Also, what is there to decide on? the watch had problem upon arrival so they should just replace it with no questions asked. Update: I eventually receive a reply from their repair team. They sent me a shipment label and asked me to send them back my watch. It seems like they want to repair it. I would not want that. I had requested for a replacement. I have emailed them again to clarify this but they only email back once a week on Thursday mornings so it seems like I have to wait for another week to hear from them, which is super frustrating!