Here at Gnomon Watches we pride ourselves on providing our customers with the finest German, Swiss and Japanese Watches, Tactical Watches and quality accessories and watch straps to buy online.
Purchased two dive watches. The first one was a 200m Gnomon brand and it leaked the first time it was exposed to water while snorkeling. I had to pay to return it for warranty. They refused an exchange but did confirm it was a faulty crown tube. During the repair they damaged the caseback and refused to replace the caseback, swap the watch or otherwise reimburse me. They were condescending as well.
The second watch arrived with a poorly aligned bezel insert, which I specifically asked them to check. They assured me they would but clearly didn’t. I had to open a PayPal dispute to get them to accept that watch as a return and to provide a return label.
Purchased a Marathon GSAR from Gnomon watches on Sep 18th and received it only a few days later (shipped DHL Singapore to US) on the 23rd.
I was very disappointed to find that the watch I received was non-functional, especially given that the GSAR is supposed to be a tank of a watch.
I reached out to the Gnomon info and service emails that same day and received a response on the following Monday from Justin Chee.
After completion of a few troubleshooting steps, I was provided a return label and shipped the watch back.
A replacement watch was shipped to me the day after my return was received at Gnomon. The replacement functions flawlessly.
Frustrating that I had to go through the replacement process, but it went smoothly regardless. Overall an excellent customer service experience.
I cannot say for certain where things went wrong with the first watch. Gnomon claims they check every watch that is shipped. If that is true, I would find it very unlikely that they would knowingly send me a completely broken watch. I think it's likely that the watch was damaged during shipping.
Not inclusive pricing and duties billed separately
They are not apparent in pricing and tariff duties are not included. They use dhl express shipping and you get additional bills from DHL to collect customs duties.
Terrible experience. Ordered bracelet from them - for Steinhart Ocean One 39.
I got the bracelet with one missing screw for attaching it to the end link and on the other side it had middle link which was apparently part of the handling attached.
At first I thought it was missing that middle link on the other side but turns out no.
So in short they send me a product which has been tempered with.
When I asked him and short pictures they just told me to buy and links which do not include a screw.
Then multiple times asked me do I want a screw or do I want the end links but kept pushing for buying the endings - like I can use the endings without that screw...
In the end got my money back from PayPal. They never offered to send the missing screw free of charge. Terrible customer service experience.
Would not recommend buying anything from them.
I ordered a Seiko Samurai PADI and was told in an email that there would be no extra tax to pay, needless to say when I get my DHL shipping notice there's also a tax bill attached. I emailed Gnomon Watches and they said there's nothing they could do. I told them I would reject the watch and demand a refund, they then paid the tax. When the watch arrived it was stuffed in a generic Seiko box that was clearly not designed for the watch. I emailed them again to explain that I needed the original box as it was a special edition and therefore, so was the box. There response was that Seiko PADI special edition watches don't come in the 'special edition' PADI box, multiple other Seiko dealers said it does come with the PADI box. I insisted on having the box and as if by magic they informed me that they had one box left. The box was shipped out and I received another tax invoice! All in all a very poor experience. I would not buy from Gnomon Watches again or recommend them.
I have ordered several watches from this site. Large variety with good general descriptions of the watches you are viewing (sometimes with interesting historical or general brand information included) along with thorough tech info-much abbreviated. Some brands that are had to get elsewhere-such as Hitori Japan. Very fast shipping, typically arriving 4 days post order an surprisingly no customs hangups (very common when I have ordered watches from outside the US; sometimes has taken 3-4 weeks) suggesting Gnomon is sending all the detailed information that US customs require (especially of watches whose pieces are often sourced from multiple countries). Not always the very best prices but frequently so despite the shipping/duties costs.
I just bought a citizen watch that is rare to find in the USA. I bought it new at with a 25% discount. I got the watch about 4 days later by DHL. Excellent service. Will buy from them again.
Poor Customer Service and Poor Customer Communications
After waiting for it to get back in stock, I ordered a Steinhart Ocean 39 Green from Gnomon Watches online because I wanted a nice daily dive watch to wear in place of my Submariner. Thru my research, Steinhart had great reviews on quality for the price of the watch so I took a chance. When the watch arrived, I saw that it definitely looked and felt premium right out of the box. Upon close visual inspection, I noticed two very small dot defects on the bezel insert. Under certain lighting angles, you can see one of the defects with the naked eye. I took pictures of the defects, and sent them to Gnomon to let them know about it. I also noticed that the watch was running 10 seconds fast per day. I let them know about that as well in my email to customer service. They responded within 48 hours to me by email and here is the response -
" The watch is powered by a Sellita SW200 movement, with an expected accuracy of approximately up to ±20 seconds per day according to the movement specifications. Any variation within this range is considered normal.
Regarding the spot on the bezel, you may try gently removing it using a toothpick to see if it can be cleared."
After looking up the specifications on the movement of the watch, I discovered that they are correct and that it is within tolerance variations. I guess I just expected more from a modern swiss movement in 2026. However, the response for the bezel defects was severely lacking. Really?? Take a tooth pic and try to clean it?? Not, we are so sorry about this, we will send you a replacement and we will send you a shipping label so you can ship that one back to us, or please take it to this service center and we will have it changed out for you.
If I purchase a brand new $600 watch and right out of the box it has small defects, am I being too critical or should I expect better quality and better service on this purchase? I don't think I am out of line here. Just beware when you purchase from a overseas seller, the level of service you will encounter may not be what you are expecting. Overall, I love the watch and it is gorgeous. Despite the small issues, it is a great value for the price point. Service is not a strong point with Gnomon Watches.
Bought a watch from them at a great price, their responses via email were super fast and clear. Watch arrived in perfect condition, well packed and FAST!
Will buy again from then!
Excellent service. I purchased a Squale watch, which arrived in 3 business days (Singapore to Canada) in perfect condition.
Prior to ordering, the watch was shown on the website with only a rubber strap. I emailed Gnomon to ask if a steel bracelet was possible. Anders Tan responded promptly, and added the steel bracelet option to the website. Great experience.
I really wanted to have a good experience with Gnomon Watches, but sadly it was the opposite. I placed an order for a watch and waited patiently, only to realize it hadn’t shipped even after two full weeks. I emailed their support and was told it would go out the following week—but that week came and went with no update, no tracking number, nothing.
I tried reaching out through every channel I could: email, social media, their website. Days went by with absolutely no response. Then, out of nowhere, I received an automated email saying my order had been cancelled and refunded. No explanation, no apology, not even a short message acknowledging all the delays and lack of communication.
This was a really disappointing experience from a retailer I expected much better from. Great watches or not, customer service matters, and this felt like I was completely ignored from start to finish. I won’t be ordering from them again.
Ordered online, received a purchase order immediately and the watch shipped the next day.
The watch arrived in 4 days (to Europe) where it was delivered and was in perfect condition, box was well protected during transit also.
I saw 3.5 stars and was dubious, but I can’t see why it isn’t 4-5 stars. Would order from them again, no questions asked.
I bought and orient star from them that had some cosmetic issues. Let’s just say make sure you are buying from an authorized dealer for specific brands. Otherwise Gnomon was great. Shipping was extremely fast and all customer service was responded to quickly.
Gnomon Watches 回复2025-09-22
Thank You for your feedback. We take authenticity very seriously. We are committed to selling only brand new authentic watches. All our watches are 100% brand new and authentic with warranty starting on the day of your purchase.
Our Orient Star watches come with 2 years international warranty. In the event that you have doubts you can bring it to Orient Star's service center in your country for verification.
Alternatively, you can also email Orient Star Singapore or Orient Star Japan directly.
https://www.orient-watch.jp/support/
Our Authorized Dealer status can also be verified on their website here:
https://bigtimesgp.com/pages/authorised-dealers
If you need any further assistance, we are readily available by:
phone (+65 6396 6920)
email ([email protected])
Order placed: August 7, 2025.
No shipping, no replies for four days despite my emails and instant messages.
On August 11, Gnomon finally responded claiming the “last piece” failed QC. Let’s be honest—due to the delay, they simply ran out of stock. Calling it a QC issue is insulting to my intelligence.
This is unacceptable service, and I will not be shopping with Gnomon again.
Gnomon Watches 回复2025-08-13
We understand your concern about your order not being shipped and your perception that we are insulting your intelligence. We want to assure you that we value all our customers equally and strive to provide the best possible service to everyone
At Gnomon Watches, we take our QC very seriously. All watches are tested on our timing machine before we ship. Any watch which is out of specifications will not be shipped. We have the photos to prove that we have the watch on hand and has since emailed it to you. If you prefer us to ship the watch which is out of spec, we can do that too. Just give us the green light.
Gnomon and Anders made my experience with this company exceptional. The watch is very high quality and the speed of delivery was unbelievable to outback Queensland Australia. Will not be my last purchase.
Really good AD, best prices for Ball watches. I ordered mine and it was promptly shipped within a day, arrived in 4 days total so very fast from Singapore. It was packaged very well, lots of cushioning and a nice free polishing cloth alongside.
The watch was in perfect condition and had a filled out warranty card with it. I can’t complain about anything it was an incredibly easy process, and the price was great I feel like I got a good deal.
Thank you Gnomon, I will always come to you for watches in the future.
Even though I had some issues trying to buy on Gnomon, the customer service helped me and guided me fantastically! Anders Tan answered me fast, reliable, very effectively and with excellent treatment. This is the second time I buy here and I’ll continue doing it!
I ordered a watch and a watch travel roll from them. I received just the watch. After seding them an email, they told me that the watch roll was not up to their standards and did not shipped it. The last batch of the rolls were defective due to high humidity. They apologized for not informing me before hand about the situation and they will process a refund. I gave 4 stars for failing to communicate before hand, but I appreciate the fact that they inspect their products before shipping. I will buy from them again and I recommend them.
I have received my purchase "Glycine watch Airman" on time. Before that, I contacted their customer service, and they have been great explaining what is available and what is not. I am very happy and satisfied with their service and the watch. I will definitely continue buying from them. Thank you.
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