Complete waste of Tax payers money
Complete waste of time and emotional stress on behalf of my late mother in law. I spent hours and hours putting together evidence of the failings of our Councils Adult Social Care Services and although the ombudsman did investigate and found fault in the council processes they said there had not been any injustices! They even said that the council had changed 3 of their processes and procedures because of the way we had been treated and employed more resources, which surely shows that their administration is not fit for purpose as to get extra funding in these tight times for councils is near on impossible. Incorrect information was given to us both face to face and on the phone by the council. Letters and communications were not sent to us by the council. If these had been sent to us it would have provided us with the information we needed to make informed decisions on our late mother in law care. We are now faced with a care bill of over £7500 that originally we were told by the council would be funded. I wish I had read the reviews before going to the ombudsman. It is a waste of tax payers money and not worth wasting your time as it will not be pursued with any effect if at all and biased towards the councils.