Can be improved
I just want to say that if you are urgent in need of the item, do not to opt for SF express. The customer service was quite friendly though. Aside that point, I bought an item online and it was assigned under SF express, and it arrived on 26/01 in Singapore. I went to track the number assigned to me and it wrote that it was delivered on 26/01 but I was at home the whole day and did not received anything. The second time, I wrote in and they called me, they assured that it will be delivered on Saturday (09/02). I asked if it can be delivered in the late afternoon, i was told that the timing was too narrow and the timing they gave me was 10am - 6pm. However, i didn't receive any parcel on the day, so i called in today and asked if I can self-collect and they agreed! Finally I collected my parcel on 11/02.