Most reviewers were let down by their experience overall. Consumers frequently complained that customer service teams were entirely unresponsive, leaving messages completely ignored, inquiries totally unresolved, and buyers struggling to reach anyone for assistance. People also experienced severe delivery delays, missing parcels that never arrived, and tracking systems that provided no useful updates regarding actual shipment status.
Though some customers encountered frustrating obstacles, a few reviewers were happy with surprisingly fast delivery times, smooth parcel tracking all the way from overseas, and items arriving safely in perfect condition. These individuals noted that their shipments arrived much quicker than expected without any major complications along the way.
This had been the worst experience I’ve ever had with a shipping company. The customer service is useless and only sends back the same bot email saying that they need a tracking number even tho all of my emails include my tracking number. I’ve never had a company just not try to help sold an issue that they caused before. Unprofessional and useless. If you can avoid using them please avoid them at all cost. Unhelpful in every way. If I could give a negative star I would.
i wish amazon would either deliver packages themselves
i wish amazon would either deliver parcels themselves or use competent couriers and not this bunch of idiots i ordered a package from amazon and they said it would be delivered today and it was being delivered by sf express it is now 8.55 and no package looking on amazons web page it still says delivered today but when i tap on sf`s webpage for an update i see it has not even left china yet so after reading these reviews god knows when or if i will ever recieve it
Zero stars!!!! Tracking information was terrible, luckily it did get delivered but the lazy ass stupid delivery man didnt feel the need to ring the bell or even knock on the door. Found it outside the house
Appalling delivery service and completely unhelpful customer support!
I waited at home all day for my parcel, only for it to be delivered to the wrong address. When I challenged this, I was told that the GPS tracking showed the driver was at the correct location. Clearly, that means very little when the parcel has been handed to the wrong person!
The moment I received the delivery notification, I contacted customer service to explain that my parcel had not arrived and asked them to contact the driver immediately so they could return to wherever they had delivered it. I was told they couldn’t contact the driver!
I then requested photographic proof of delivery, only to be told I would have to contact the sender myself. The sender is based in Nepal! Why should I have to chase an international company for evidence of a delivery that their own driver failed to complete correctly?
In the end, I had to go searching for my own parcel because the courier company was completely unwilling to help.
Absolutely disgraceful service. No accountability, no attempt to resolve the issue and customer service that was utterly useless. What is the point of having customer support if they cannot even contact their own drivers or investigate a wrongly delivered parcel?
I would not recommend this courier company to anyone.
Shocking service.
Sent constant emails. Tried to use the online chat system. Tried ringing. Nothing. Not a single response. Completely ignored and messages are deleted.
My tracking number is:SF6047918078324
If you want to investigate or confirm this is genuine.
Avoid. Avoid. Avoid
My item never showed up and there is no way to contact them. I’ve tried to call and email and the website doesn’t use English so it’s pointless. I bought from a well known English brand that use SF express and so it’s very disappointing that there’s no customer services available!
They claimed to have delivered my item on the 4th of October 2026. Nothing ever arrived, and CCTV shows no deliveries made on that day. Stay well clear of this company.
Customer services unresponsive
Avoid SF Express.
My overall feeling with their online service:
(1) They will first assume you do not understand the situation and give you vague or dismissive answers (see my experience (i) below);
(2) If you keep pushing on them for clearer answers, you will face strong hostility (see my experience (ii) below).
(1) and (2) may swap depending on who the person is. (2) also reminds me of an old saying: when you cannot address the problem, address the person who points it out.
Experience (i): I ordered items from overseas; the tracker said the item has been under Custom Inspection for a week. I asked the online customer service, the person told me "due to recent implementation of new government policies, all shipments are currently affected by the updated rules and regulations.” Since we purchase many items overseas, I asked about the details of these new rules and polices, the response was "They did not provide the shipping company with the complete information, as it is subject to US government requirements." They cited unspecified “new government policies” as the explanation but could not identify what those policies were or provide any concrete information about them.
Experience (ii): Right after I made the inquiry, I received a voicemail from SF that my package was released, and was sent for next stage. Nothing happened.
I asked the online customer service again, and showed them the transcript of the voicemail. The response I got was "the transcript contains repeated words, mispronunciations, inaccurate sentences, and even an incorrect tracking number". (This problem happened because the SF person who left me the voicemail did not speak good English, so the transcript looks broken, but the message is very clear that my package was released). Rather than trying to figure out the inconsistent message, they tried to invalidate the voicemail I received from their own person.
Based on these interactions, I found their customer service dismissive, defensive, and unwilling to provide clear answers when questioned. I would avoid using SF Express in the future.
WORST courier experience in 20 years.
After 34 days from the shipment I still have NOT RECEIVED my order!!!
No shipping email, no tracking, no message at all.
When I checked my account, there was just a pop-up saying delivery failed due to "wrong address". I try to contact the courier to pick it up myself, but is not possibile if you have no Chinese phone number. The adress was correct and nobody ever contacted me about a shipment problem or a failed delivery.
No communication, no answer, no delivery.
Absolutely unacceptable!
⭐ 1 star – Parcel marked delivered when I never received it
Extremely disappointing experience with SF Express.
My Halara parcel, tracking number SF6047789135544, was marked as delivered on 25 August 2026. However, I never received the parcel and I did not sign for it.
Even more concerning, the proof of delivery appears to record “South Morang” as the signature, which is simply the name of my suburb and is absolutely not my signature.
I have previously experienced parcels being left at incorrect properties, including properties where the street name did not even match my delivery address.
I have contacted SF Express and formally requested an investigation, including confirmation of the actual delivery address, GPS/location information and proof of delivery. I should not have to chase a courier to locate a parcel that was supposedly delivered to me.
A parcel should only be marked as successfully delivered when it has actually been delivered to the correct address.
Very frustrating and unacceptable service.
Horrible. my package is in the next town over (10 minutes away) for the past three days! And the automated updates are telling me to wait patiently. This is a joke! it’s as if someone from China is updating the tracker with info from a crystal ball.
I would give no stars absolutely diabolical delivery service package out for delivery allegedly for 3 days now, everyday it’s the same our for delivery.
Worst service ever and I thought evri were bad
What can be said about SFExpress that's not already been said, they are just a piss poor company who can't even bother to respond to emails, if you have something being delivered by them, cancel the order and get it from another company you will be guaranteed to get your package.
Very disappointed with the service. My parcel has been delayed for over a week despite multiple follow-ups with customer service. I had already provided clear instructions, but there was still no progress or proper update.
The communication between customer service and the delivery team needs significant improvement. This experience was frustrating and far below my expectations.
My parcel was supposed to delivered from 19th June to 24th June. This doesn't mean you can wait until the last bloody day. My parcel should have been with me ages ago.
If SF Express are delivering your parcel, demand another courier or make your order from someone else, they are useless losers
Really want to give less, ordered a P7 leavers shirt for my daughter. Said next day delivery. Next day came and nothing. After numerous messages it is expected to arrive today but have had no updates. Seller is issuing a refund but that is no use as i have an upset daughter going to be left out as everyone else has shirts and because i work full time i dont have time to go out and get one! Avoid this place!!
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