False advertising and unresponsive - AVOID
Like everyone else, I wish I'd read the reviews on here. This does appear to be a Chinese seller pretending to have offices in the UK & US. So far they've taken my money (at least it's paypal, so I can probably get it back), but they were listing my order as "awaiting payment". So far, all contact has gone unanswered. AVOID! *UPDATE* So the product arrived, reasonably quickly by FedEx. However, as others have noted, it came from China, and not the "UK Warehouse" as advertised. I now have a customs bill for £20.21. If the seller was EU based, they'd be fined by now. They also emailed me asking me to take down this review, and offered to refund me $8. I have a better idea - fix your business model, and then these bad reviews wont happen. That's the point of Trustpilot. *UPDATE 2* So two things have happened. Firstly, in March 2021, I received a notification from Trustpilot that Jessky had flagged my review, as they did not believe it was genuine. This is after the clear correspondence I had with them that was sparked by this review in the first place. I provided my invoice number so it could be verified, and heard nothing further until today, November 3. This now looks like a cut and paste job, by someone who isn't paying attention to the reviews, because if they were, they would know that they've already done this, and the review is verified as genuine. So it looks to me as though they are trying to game Trustpilot, and doing a really bad job. They look to be waiting until a bad review has been up for months, and then flagging them in the hope that people wont bother to verify, and they'll be deleted. And now they are adding replies to make it look as if they are doing something - 18 months after the review! And to top it off, they aren't reading the review, because if they did, they would know that the goods did turn up, it's just that I had to pay import duties on an item that was marked as "UK stock". A word of advice Jessky - Don't try and make bad customer experiences go away by getting reviews deleted, or pretending to fix issues a year and a half later. When a customer has a bad experience, fix what is going wrong, and make sure the customer is happy, so they don't have to write reviews like this in frustration. I still had to pay £20 to customs to get my item, which would not have happened if the goods were UK stock. If you ship from China, be clear to customers that this is the case, and that duties will need to be paid.