If you are reading this before…
If you are reading this before purchase, save your money and buy something locally that you can actually put your hands on and try out. At least you'll have someplace to return the aids to. I ordered my hearing aids on 05/01/2026. They arrived a week later. I tried them out, did the 6 week adjustment to get used to them, and the left one worked fine for a few weeks. Then, I stopped being able to hear out of the left one. I know it works, as I can hear the tone changes when I put the left one in my right ear. After having a hearing test performed, I found that I have severe hearing loss in my left ear, so I need prescription hearing aids to get the frequencies that I cannot hear currently. I am still within the 4 month return policy, so I emailed Nebroo to start the Return process. They responded with a reference number and that someone would be contacting me shortly about it. No one has contacted me. They are not responding to subsequent emails. I called their customer number twice, and stayed on hold for over an hour each time, but I was never able to talk to a real person. I think they use stall tactics to wear you down so that you will not worry about returning them. If Nebroo is reading this, my original order number is 315798, from 05/01/2026. EDIT: I received a call on 08/20/2026 from Nebroo concerning my non-resolved issues with the hearing aid. I explained what was wrong, and why I was returning them. They agreed to refund my $69 and to not worry about returning the hearing aids. The credit has been issued back to my credit card. Therefore, this issue is now resolved.