Zero-star support: The end-user knows more about firmware bugs than their own team
An incredibly frustrating experience with EcoFlow customer service. Following an obvious system glitch, support did nothing but send useless copy-paste replies (telling me to clear the app cache and check cables), completely ignoring the specific error codes displayed on the screen. The most absurd part is that, even after demonstrating that the issue started due to a well-documented firmware bug on their end, the support team preferred to make up wild theories about "energy estimations" and hardware incompatibilities rather than admitting a software flaw. Bottom line: The hardware products are decent, but if you run into a software issue, you are completely on your own. A regular user analyzing app graphs understands the system better than the entire EcoFlow "specialized" support department. Embarrassing.