Your charges are ridiculous a simple…
Your charges are ridiculous a simple name change is over 100 pounds but letting me know this will not be the final figure and the airline itself only charges 60 pounds to do the same thing. You have mucked up my luggage requirements. My advice to anyone book direct then you wont get ripped off. This is looking like this disabled man will not be travelling but of course there will probably be a no refund policy