Expensive EcoFlow system does not work. No technical support!!!!
I am leaving this review to warn others before spending money with EcoFlow. My complaint case number is CAS-2026-07-03-187-0893. Several months ago, I purchased EcoFlow STREAM Ultra X batteries and related equipment for home energy management. The system was advertised as being able to work with the EcoFlow app to control home energy usage and discharge the batteries to support household demand. In practice, the system does not operate as expected. The batteries do not discharge correctly, the energy management does not work as advertised, and the system is not delivering the savings or functionality I paid for. At the moment, the batteries are effectively providing wasted stored energy rather than properly supporting the house load. This defeats the whole purpose of purchasing the system. I have raised the issue with EcoFlow technical support, but the experience has been extremely poor. It is almost impossible to speak to anyone genuinely technical. The agents appear unable to understand or resolve the problem, and there has been no meaningful follow-up. Emails are inconsistent, sometimes unclear, and at times appear to mix up different issues or even languages. Nobody seems to take ownership of the case. The main issue is simple: I spent a significant amount of money on products that do not work as advertised, and EcoFlow has not provided proper technical support or a practical resolution. Based on my experience, I cannot recommend EcoFlow. The products may look good on paper, but if the system does not work and support cannot resolve it, the customer is left with expensive equipment that fails to perform. At this stage, I am considering legal action against EcoFlow UK to recover the money spent, as I see no other route to getting this properly resolved. My advice to anyone considering EcoFlow is simple: be extremely careful before buying. Based on my experience, I would not buy from EcoFlow again.