Massive decline in quality
They have constantly increased their prices for the last 5 years, however the service level and quality has been constantly declining. They changed courier from DPD to DX recently and have been selling hay dust instead of hay, especially on the soft cut Timothy hay. Charging in excess of £12 easily for a 5kg bag of dusty rubbish, same staff what comes out of a lawnmower. Not a single intact leaf in the bag. Changing supplier as enough is enough. Order number HB708552 on the most recent experience, but the last 5 deliveries have been all the same. Good luck with this attitude.